Software Engineer (Java)

R SYSTEMS CONSULTING SERVICES LIMITED; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

R SYSTEMS CONSULTING SERVICES LIMITED is seeking an IT Support Specialist in Singapore to troubleshoot issues, analyze logs, and diagnose escalated problems. You will participate in testing, reproduce errors, and prepare technical documentation.

The role involves monitoring performance, providing workarounds, and supporting deployments while collaborating with IT teams and users. Requirements include 2–3 years in IT, L2/L3 support experience with Java, SQL scripting, and familiarity with Jira,

Qualifications

• 2 to 3 years IT experience with L2/L3 support (Java programming)
• Proven experience in system and data recovery
• Work with SQL queries and scripting

Responsibilities

• Troubleshoot, logs analysis, and diagnose issues escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitor performance, response time and utilization of service applications.
• Provide workarounds, fixes or data patches for incidents.
• Assist with data extraction requests.
• Own incident tickets until resolved and ensure SLA.
• Provide support during deployment activities.
• Collaborate with IT teams and users.
• Identify improvements and propose effective system gap solutions.

Skills

Java programming

L2/L3 support

SQL scripting

Tools

Jira

AWS

Linux

Job description

RESPONSIBILITIES

• Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitoring of performance, response time and utilization of service application and its components.
• Provide workaround, corrective fixes or data patches for Incidents/Problems.
• Assist with data extraction requests.
• Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
• Provide support during deployment activities.
• Able to work and collaborate with all relevant parties, IT teams and users.
• Able to identify improvements, come up with creative and effective solutions to identified system gaps.
• Ability and willingness to work within tightly controlled policies and procedures.

EXPERIENCE

2 to 3 years experience working in IT industry and relevant experience in L2 and L3 Support (Java programming.

Proven experience in performing system and data recovery

Work with SQL queries and scripting.

Familiar with Microsoft applications.

Knowledge on the following is preferred:

• Jira
• Understanding of AWS Amazon Web Services
• Linux