Java Application Support Engineer — Incident & RCA Champion

Rozgoo; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Rozgoo is seeking a diligent IT incident specialist in Singapore to manage incident tickets from creation to closure. You will troubleshoot application issues reported by users, perform root cause analysis, and document solutions for future reference.

You will collaborate with Developers and Infrastructure teams to ensure timely resolution and minimal business impact. Ideal candidates will systematically diagnose problems, produce post-mortems, and contribute to a growing knowledge base.

Qualifications

• Handle incident tickets end-to-end from creation to closure.
• Troubleshoot and resolve application-related issues raised by users.
• Conduct root cause analysis and post-mortems to prevent recurrence.
• Document solutions and workarounds for future reference.
• Collaborate with Developers and Infrastructure teams to resolve issues.

Responsibilities

• Manage incident tickets until resolution.
• Troubleshoot and diagnose application issues reported by users.
• Perform root cause analysis and post-mortems for preventive actions.
• Document solutions and workarounds for knowledge base.

Skills

Incident management

Troubleshooting

Root cause analysis

Documentation

Cross-team collaboration

Job description

Rozgoo is seeking a diligent IT incident specialist in Singapore to manage incident tickets from creation to closure. You will troubleshoot application issues reported by users, perform root cause analysis, and document solutions for future reference.

You will collaborate with Developers and Infrastructure teams to ensure timely resolution and minimal business impact. Ideal candidates will systematically diagnose problems, produce post-mortems, and contribute to a growing knowledge base.