Application Support Analyst

Neurones IT Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Neurones IT Asia Pte Ltd is seeking an Application Support Analyst in Singapore to join a client-focused team. You will handle incident RCA, coordinate with BA and Dev teams, and support go-live activities.

The role emphasizes problem management, continuous improvement, and adherence to policies while bridging business and IT stakeholders across Supply Chain and Financial domains.

Qualifications

• RCA and incident analysis experience required.

Responsibilities

• Incidents: RCA and workaround solutions with L2 team.

Skills

RCA

Troubleshooting

Change Management

Automation

Data transformations

APIs REST

Java/J2EE

SQL/PLSQL

Unix/Linux

JIRA

ServiceNow

WebSphere

Spring Boot

Angular

Bootstrap

XML

SWIFT

EDIFACT

ISO20022

Tools

JIRA

ServiceNow

SharePoint

Autosys

Job description

We are looking for an Application Support Analyst to join one of our clients here in Singapore, and your role is as below :

Key Responsibilities

• Incident Support: Assist the Application Production Support (L2) team with RCA and workaround/interim/permanent solutions for production issues.
• Troubleshooting: Work with Business Analysts, Technical Support, and Development teams on RCA and fix proposals.
• Problem & Change Management: Prioritize problem tickets with Product Owners and regional stakeholders; manage release scoping and complex production data fixes following Change Management processes.
• Continuous Improvement: Analyze incident/service request patterns, implement permanent solutions, automate repetitive tasks, and communicate known issues/interim solutions.
• Application Stability: Monitor application performance with the L2 team and identify optimization/improvement opportunities.
• Go-Live Support: Support releases, production user sanity testing/sign-off, conversion/migration, and post-go-live monitoring.
• Compliance: Ensure adherence to Bank policies, standards, and practices.
• Strong functional & business analysis skills; ability to bridge Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with functional solutions design for web applications and microservices, integrations, APIs, REST, and high-volume, low-latency, high-availability applications.
• Application Design and development exposure is a plus.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.
• Production support, incident analysis, RCA, and issue-fix documentation experience.
• Working experience with Java/J2EE, WebSphere/WebLogic, Spring/Spring Boot, Angular, and Bootstrap.