Japanese Speaking IT Support Specialist [Up to $6,000 + AWS]

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Good Job Creations (Singapore) Pte Ltd is hiring a Helpdesk/IT Support professional to provide first-line support for Microsoft 365 and related enterprise services in a multinational environment. You will troubleshoot incidents, manage user accounts and permissions, perform PowerShell automation, and coordinate with internal teams and vendors to ensure timely service delivery.

Fluent Japanese and Chinese are required to liaise with multilingual clients and stakeholders.

Qualifications

• 2 to 5 years of experience in helpdesk, service desk, or IT support roles.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Proficiency in Chinese language for liaising with Chinese-speaking clients and stakeholders.
• Basic knowledge of Microsoft 365 services.
• Willingness to work on rotating shift schedules, including occasional night and weekend shifts.

Responsibilities

• Provide first-line support for Microsoft 365-related enquiries, incidents, and service requests.
• Perform initial troubleshooting, issue diagnosis, and escalation to relevant support teams when required.
• Manage user accounts, access permissions, and configuration changes within Microsoft 365 environments.
• Execute operational and administrative tasks using PowerShell, including configuration checks and process automation.
• Create, update, and manage support tickets using ITSM tools.
• Coordinate with internal teams and external vendors to ensure timely issue resolution and service delivery.
• Monitor and track incident progress, ensuring updates are communicated to relevant stakeholders.
• Develop and maintain knowledge base articles, support procedures, and frequently asked questions.
• Provide operational support for enterprise services and internally developed applications.
• Document support activities, troubleshooting steps, and resolution outcomes accurately.

Skills

Japanese language

Chinese language

Strong communication

Problem solving

Team collaboration

Tools

ServiceNow

Zendesk

Dynamics 365

Job description

[Job ID: 1664803]

Responsibilities:

• Provide first-line support for Microsoft 365-related enquiries, incidents, and service requests.
• Perform initial troubleshooting, issue diagnosis, and escalation to relevant support teams when required.
• Manage user accounts, access permissions, and configuration changes within Microsoft 365 environments.
• Execute operational and administrative tasks using PowerShell, including configuration checks and process automation.
• Create, update, and manage support tickets using IT Service Management (ITSM) tools.
• Coordinate with internal teams and external vendors to ensure timely issue resolution and service delivery.
• Monitor and track incident progress, ensuring updates are communicated to relevant stakeholders.
• Develop and maintain knowledge base articles, support procedures, and frequently asked questions.
• Provide operational support for enterprise services and internally developed applications.
• Document support activities, troubleshooting steps, and resolution outcomes accurately.

Requirements:

• 2 to 5 years of experience in helpdesk, service desk, or IT support roles.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Proficiency in Chinese language for liaising with Chinese-speaking clients and stakeholders.
• Basic knowledge and operational experience of Microsoft 365 services.
• Willingness to work on rotating shift schedules, including occasional night and weekend shifts.
• Experience with PowerShell for system administration, automation, or operational tasks is an added advantage.
• Experience using ITSM tools such as ServiceNow, Zendesk, or Dynamics 365 is an added advantage.
• Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID, is an added advantage.
• Experience working in a global or multinational support environment is an added advantage.
• Strong problem-solving, troubleshooting, and communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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