Japanese Kitchen & Service Team Lead

THE WAGYU GRILLER PTE. LTD.; Singapore; On-site; SGD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly CX Award

Weekly Cleanliness Award

Monthly 360-Degree Review Award

Job summary

The Wagyu Griller Pte. Ltd. in Singapore invites applications for a Japanese Restaurant Kitchen Cooking Staff role. You will lead and support the front-of-house team while upholding high service standards and ensuring smooth dining operations.

Responsibilities include coaching team members, handling guest feedback professionally, and collaborating with management to enhance the TWG brand experience. Overtime is managed with built-in provisions and performance bonuses.

Qualifications

• Experience leading and supporting restaurant teams.
• Ability to maintain high service standards and guest focus.
• Proactive problem solving and accountability in daily operations.

Responsibilities

• Leading and supporting the FOH team
• Maintaining consistently high service standards
• Training, coaching, and developing team members
• Observing guests and proactively responding to their needs
• Handling customer feedback and service recovery professionally
• Developing product knowledge and communicating the value of Wagyu and beverages
• Supporting beverage purchasing, inventory control, and cost management
• Improving daily restaurant operations and efficiency
• Contributing to customer satisfaction, repeat visits, and sales growth
• Working closely with management to improve the TWG brand and guest experience

Skills

Team leadership

Customer service

Operations improvement

Cost management

Job description

The Wagyu Griller Pte. Ltd. in Singapore invites applications for a Japanese Restaurant Kitchen Cooking Staff role. You will lead and support the front-of-house team while upholding high service standards and ensuring smooth dining operations.

Responsibilities include coaching team members, handling guest feedback professionally, and collaborating with management to enhance the TWG brand experience. Overtime is managed with built-in provisions and performance bonuses.