Guest Experience Lead – Japanese Restaurant Ops

LES AMIS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

LES AMIS HOLDINGS PTE. LTD. seeks an experienced front-of-house leader for a Japanese restaurant in Singapore. Lead daily service operations, support team performance, manage supplies, and uphold high standards of guest service and food hygiene.

Ideal candidates have WSQ Basic Hygiene, at least 1 year in Japanese restaurant front-of-house, and basic computer skills to assist administrative tasks. The role emphasizes calm under pressure and teamwork.

Qualifications

• WSQ Basic Hygiene Certificate.
• Minimum education: O Levels.
• Minimum 1 year of experience in front-of-house operations in a Japanese restaurant or similar role.

Responsibilities

• Execute daily service operations to meet Japanese restaurant standards and ensure guest satisfaction.
• Collaborate with team members to maintain a positive and productive working environment.
• Monitor and manage restaurant supplies to ensure adequate stock levels.
• Train, counsel, and guide junior staff to perform their duties effectively and according to standards.
• Demonstrate knowledge of junior service staff roles to support their performance.
• Handle guest verbal complaints promptly and professionally to resolve issues.
• Apply knowledge of Japanese guest service standards to deliver authentic dining experiences.
• Follow food hygiene regulations and company standards to ensure a safe environment.
• Use Word, Excel, Outlook to support admin tasks.
• Work efficiently under pressure during busy periods.
• Collaborate within a team to achieve operational goals and guest experiences.

Skills

Guest service standards

Complaint handling

Education

O Levels

Tools

Word

Excel

Outlook

Job description

LES AMIS HOLDINGS PTE. LTD. seeks an experienced front-of-house leader for a Japanese restaurant in Singapore. Lead daily service operations, support team performance, manage supplies, and uphold high standards of guest service and food hygiene.

Ideal candidates have WSQ Basic Hygiene, at least 1 year in Japanese restaurant front-of-house, and basic computer skills to assist administrative tasks. The role emphasizes calm under pressure and teamwork.