iTero Operations Specialist — APAC Data & Shipments

Align Technology, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Align Technology, Inc. in APAC-Singapore is seeking an iTero Operations Specialist to support and guide team members toward achieving operational goals for the APAC iTero business.

You will oversee contracts processing, shipment timetables and front-line enquiries, coordinating with technical support, sales, and customer support to align activities across markets. This role also covers learning the order-to-cash processes across systems, maintaining data accuracy, and contributing to monthly

Qualifications

• Strong interpersonal, listening and persuasive communication skills.
• Able to work without constant supervision in a dynamic environment.
• Familiar with Windows and quickly learn software applications.
• 3–5 years in operations or customer support.

Responsibilities

• Data processing for contracts, fulfilments, replacements and RMAs.
• Maintain data accuracy in systems for services, warranty, billing, subscriptions.
• Support monthly/quarterly closings for revenue recognition.
• Support non-automated projects and manage demo loaner requests.
• Monitor scanner orders and update shipment plans with regional teams.
• Document processes and explore improvements to efficiency.
• Generate reports from existing data as required.
• Ensure alignment with company mission and safety policies.
• Participate in proactive team efforts to achieve goals.

Skills

Interpersonal communication

Multitasking

Time management

Adaptability

Education

University Degree/ Diploma

Tools

SAP

SFDC

Job description

Align Technology, Inc. in APAC-Singapore is seeking an iTero Operations Specialist to support and guide team members toward achieving operational goals for the APAC iTero business.

You will oversee contracts processing, shipment timetables and front-line enquiries, coordinating with technical support, sales, and customer support to align activities across markets. This role also covers learning the order-to-cash processes across systems, maintaining data accuracy, and contributing to monthly