iTero Operations Specialist

Align Technology, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Align Technology, Inc. in APAC-Singapore is seeking an iTero Operations Specialist to support and guide team members toward achieving operational goals for the APAC iTero business.

You will oversee contracts processing, shipment timetables and front-line enquiries, coordinating with technical support, sales, and customer support to align activities across markets. This role also covers learning the order-to-cash processes across systems, maintaining data accuracy, and contributing to monthly

Qualifications

• Strong interpersonal, listening and persuasive communication skills.
• Able to work without constant supervision in a dynamic environment.
• Familiar with Windows and quickly learn software applications.
• 3–5 years in operations or customer support.

Responsibilities

• Data processing for contracts, fulfilments, replacements and RMAs.
• Maintain data accuracy in systems for services, warranty, billing, subscriptions.
• Support monthly/quarterly closings for revenue recognition.
• Support non-automated projects and manage demo loaner requests.
• Monitor scanner orders and update shipment plans with regional teams.
• Document processes and explore improvements to efficiency.
• Generate reports from existing data as required.
• Ensure alignment with company mission and safety policies.
• Participate in proactive team efforts to achieve goals.

Skills

Interpersonal communication

Multitasking

Time management

Adaptability

Education

University Degree/ Diploma

Tools

SAP

SFDC

Job description

iTero Operations Specialist

Department: Operations

Employment Type: Full Time

Location: APAC-Singapore

Description

Join a team that is changing millions of lives.

Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

The Role of iTero Operations Specialist is responsible for supporting and also providing guidelines to assist team members to work towards achieving operational goals for iTero business in APAC. The incumbent oversees contracts processing, shipment timetables and any other enquiries supporting the iTero business. He or she will also work closely with the technical support; sales and also customer support functions in order to coordinate any activities within the markets supported. At the same time, the successful candidate will also be responsible for learning and understanding the order to cash process across various systems.

Role expectations

In this role, you will…

Key responsibilities:

• Data processing activities such as scanner contracts, fulfilments, replacements and RMAs, credits and rebills.
• Maintaining data accuracy in system(s) relating to services i.e. warranty, billing, subscriptions, etc.
• Support monthly and quarterly closing activities to ensure respective data is in place to support revenue recognition.
• Support projects which are not supported by automation i.e Go Digital
• Managing new purchase of demo and/or evaluation loaner requests with manufacturer(s)
• Monitoring scanner orders shipment status and keeping the regional Align teams about shipment plans.
• Ensuring documentation of supported process and systems are up to date.Researching new ways and alternative methods to improve operational efficiency.
• Generating reports from existing data as and when required.
• Ensuring the business operates within the company's mission statement.
• Complying with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participating in proactive team efforts to achieve departmental and company goals.
• Performing other duties as assigned.

What we're looking for

In this role, you’ll need …

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong interpersonal, listening and persuasive communication skills.
• Dynamic, optimistic, accurate, results oriented, hard-working, creative.
• Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.
• Ability to consistently follow through with projects to completion.
• Familiarity with Windows environment. Ability to learn software applications quickly.
• Ability to adapt and to deal with ambiguity.
• Ability to communicate effectively with people in all areas of a company is vital.
• Willing to reassess and reorganize when traditional solutions aren't working.
• The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

EDUCATION and/or EXPERIENCE

• University Degree/ Diploma.
• Has 3-5 years in operations, or customer support environment, etc.
• SAP and SFDC knowledge will be a great advantage
• Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.
• Good interpersonal communication skills, result oriented