IT Technician

TITANICOM TECH (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

TITANICOM TECH (SINGAPORE) PTE. LTD. is seeking an IT Technician to support daily operations in our IDC. The role requires performing 24×7 rotating shifts and ensuring smooth operation of data centre facilities according to Alibaba Cloud standards.

Responsibilities include incident response, ticket handling, routine inspections, equipment installation, and adherence to SOPs. Fresh graduates are welcome to apply, with a focus on teamwork and effective communication in a fast-paced environment.

Qualifications

• Diploma or degree in Information Technology, Computer Engineering or related disciplines.
• Fresh graduates are welcome to apply.
• Basic knowledge of servers, networking, cabling and data centre operations.
• Able to perform shift work (24×7 rotating shifts).
• Good communication and teamwork skills.

Responsibilities

• Perform 24×7 rotating shift duties in the IDC.
• Respond to incidents and execute work orders in accordance with SLA requirements.
• Monitor IDC environment and equipment through routine inspections.
• Identify operational risks and escalates incidents promptly.
• Record incident information accurately and prepare preliminary reports.
• Perform equipment installation, racking, cabling, deployment and maintenance.
• Execute work according to SOPs and ensure compliance with operational standards.
• Complete assigned tickets accurately while maintaining SLA performance.
• Support site surveys, on-site supervision and minor infrastructure works when required.

Skills

Good communication

Teamwork

Shift work readiness

Data centre operations

Education

IT/Computer Engineering degree or diploma

Job description

Job Description & Requirements

About the Role

We are looking for an IT Technician to support daily operations in our IDC (Internet Data Centre). Successful candidates will perform 24×7 shift duties and ensure smooth operation of data centre facilities in accordance with Alibaba Cloud operational standards.

Responsibilities

• Perform 24×7 rotating shift duties in the IDC.
• Respond to incidents and execute work orders in accordance with SLA requirements.
• Monitor IDC environment and equipment through routine inspections.
• Identify operational risks and escalates incidents promptly.
• Record incident information accurately and prepare preliminary reports.
• Perform equipment installation, racking, cabling, deployment and maintenance.
• Execute work according to SOPs and ensure compliance with operational standards.
• Complete assigned tickets accurately while maintaining SLA performance.
• Support site surveys, on-site supervision and minor infrastructure works when required.

Requirements

• Diploma or Degree in Information Technology, Computer Engineering or related disciplines.
• Fresh graduates are welcome to apply.
• Basic knowledge of servers, networking, cabling and data centre operations.
• Able to perform shift work (24×7 rotating shifts).
• Good communication and teamwork skills.