ICT Engineer (Loyang)

CBRE Group, Inc.; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

CBRE Group, Inc. seeks an Information & Communications Technology Service Delivery Technician to provide on-site ICT and Engineering support within a Data Center environment.

You will install, relocate, and decommission IT equipment, perform problem-solving tasks such as server reboots and backups, and supervise third-party engineers while ensuring site standards and documentation are maintained. Strong communication, basic math, and MS Office skills are required.

Qualifications

• Must have training in a technical discipline with an apprenticeship or equivalent; 1–2 years of job-related experience considered.
• Ability to follow basic work routines and standards in applying work.
• Good communication skills to exchange straightforward information.

Responsibilities

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support, including server reboots, backups, and visual inspections.
• Escort third-party engineers and ensure their compliance with site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if unresolved.
• Ensure on-site documentation and SOPs are created, reviewed and updated when procedures change.
• Receive, assess, and complete patching and de‑patching requests.
• Develop good working relationships with staff and client representatives.
• Provision and fault diagnosis of network connectivity and IT equipment maintenance in the data center.
• Maintain a safe and professional on-site environment and follow defined procedures.

Skills

Communication skills

Microsoft Office

Organizational skills

Basic math skills

Education

Apprenticeship or technical diploma

Tools

Microsoft Office

Job description

About the Role:

As CBRE Information & Communications Technology Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment.

This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You'll Do:

• Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
• Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escape if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de‑patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures / processes under close supervision and guidance.

What You'll Need:

• Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• Must meet the physical requirements of this role.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.