Data Center IT Engineer

TITANICOM TECH (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 48,000 - 75,000; Full time

Job summary

TITANICOM TECH (SINGAPORE) PTE. LTD. is hiring IT Engineers at multiple levels to support and manage Internet Data Centre (IDC) operations in Singapore.

The appointment level will be determined by qualifications, experience and technical competency, with opportunities across different tracks within IT infrastructure. Responsibilities include 24×7 or 5×8 shift duties, incident response, monitoring IDC equipment and environment, root cause analysis, and ticket management.

Qualifications

• Diploma or degree in IT, computer engineering or related field.
• Junior IT Engineer: 1+ year experience; Senior IT Engineer: 3+ years.
• Experience in IDC/Data Centre operations, Linux/Windows servers, networking or infrastructure support preferred.
• Good analytical and troubleshooting skills.
• Able to perform shift work.
• Strong communication and teamwork skills.

Responsibilities

• Perform 24×7 or 5×8 shift duties according to operational requirements.
• Respond to incidents and execute work orders in accordance with SLA requirements.
• Monitor IDC equipment and environment to ensure stable operations.
• Perform root cause analysis and implement corrective and preventive actions.
• Execute and manage tickets according to SOPs and operational procedures.
• Troubleshoot server, network and infrastructure issues.
• Coordinate with cross-functional teams to resolve technical issues.
• Participate in project implementation, deployment and acceptance.
• Support continuous improvement initiatives to enhance operational efficiency.

Skills

Analytical skills

Troubleshooting

Communication

Teamwork

Education

Diploma or Degree in IT / Computer Engineering or related

Job description

About the Role

We are hiring IT Engineers across multiple levels (Junior and Senior) to support and manage Internet Data Centre (IDC) operations.

The successful candidate will be responsible for ensuring the stability, availability and continuous improvement of data centre infrastructure and IT operations.

The appointment level (Junior IT Engineer or Senior IT Engineer) will be determined based on the candidate's qualifications, experience and technical competency.

Responsibilities

• Perform 24×7 or 5×8 shift duties according to operational requirements.
• Respond to incidents and execute work orders in accordance with SLA requirements.
• Monitor IDC equipment and environment to ensure stable operations.
• Perform root cause analysis and implement corrective and preventive actions.
• Execute and manage tickets according to SOPs and operational procedures.
• Troubleshoot server, network and infrastructure issues.
• Coordinate with cross-functional teams to resolve technical issues.
• Participate in project implementation, deployment and acceptance.
• Support continuous improvement initiatives to enhance operational efficiency.

Additional Responsibilities (Senior Level)

Candidates appointed as Senior IT Engineers will additionally:

• Lead technical troubleshooting and incident management.
• Review operational processes and implement improvements.
• Perform risk assessment and establish preventive measures.
• Coordinate cross-functional teams during critical incidents.
• Lead project implementation and technical delivery.
• Mentor junior engineers and provide technical guidance.

Requirements

• Diploma or Degree in Information Technology, Computer Engineering or related disciplines.
• Minimum 1 year of relevant experience for Junior IT Engineer.
• Minimum 3 years of relevant experience for Senior IT Engineer.
• Experience in IDC/Data Centre operations, Linux/Windows servers, networking or infrastructure support will be an advantage.
• Good analytical and troubleshooting skills.
• Able to perform shift work when required.
• Strong communication and teamwork skills.