IT Technical Support

ANTICIMEX PEST MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 62,000; Full time

Job summary

Anticimex Pest Management PTE. LTD. in Singapore is seeking an experienced IT Technical Support to maintain and support the company’s IT infrastructure, including computers, printers, servers, networks and cloud services. You will troubleshoot hardware, software, and connectivity issues and provide on-site, remote, and phone assistance.

The role focuses on security, user account management, Microsoft 365, SharePoint, and cloud tooling to ensure smooth daily operations and strong IT governance.

Qualifications

• Problem-solving with critical thinking and analytical skills.
• Ability to be flexible, multitask and learn in a fast-paced environment.
• Self-driven nature with strong attention to detail.

Responsibilities

• Maintain and support the Company's IT infrastructure and devices.
• Provide first- and second-level IT support to users on-site, remote and via phone.
• Manage user accounts, emails, access rights and security groups.

Skills

Problem-solving

Multitasking

Attention to detail

Self-driven

Tools

Microsoft 365

OneDrive

SharePoint

Job description

Anticimex is the modern pest control company. Through prevention, new technology and sustainable solutions, we meet the new demands for healthy environments, for both individuals and businesses.

Due to growth, we're looking for experienced IT Technical Support to join our team. As part of your role, you will be responsible for the below duties:

• Maintain and support the Company's IT infrastructure, including computers, laptops, printers, servers, network devices and other IT equipment.
• Perform regular maintenance, troubleshooting and repairs of hardware, software and IT systems to ensure smooth daily operations.
• Install, configure and maintain computer hardware, operating systems, software and business applications.
• Monitor and maintain the Company's network infrastructure, including LAN, Wi-Fi, routers, switches, firewalls and Internet connectivity.
• Troubleshoot and resolve network connectivity, system, hardware and software issues in a timely manner.
• Provide first- and second-level technical support to users through on-site, remote and telephone support.
• Manage user accounts, email accounts, access rights, security groups and other IT system permissions.
• Support Microsoft 365 and cloud applications, including email, OneDrive, SharePoint, Teams and related services.
• Support endpoint management and security tools, including device management, antivirus/EDR, system updates and security policies.
• Provide IT support for new staff onboarding, including computer setup, email accounts, system access, software installation and required IT equipment.
• Support employee offboarding, including account deactivation, access removal, equipment collection and data-related procedures.
• Conduct regular preventive maintenance and health checks of IT equipment and network systems to minimise downtime.
• Troubleshoot printing, scanning, network printing and cloud printing issues.
• Maintain proper records of IT assets, equipment, software licences, warranties, user assignments and maintenance activities.
• Manage and update IT tickets, incidents and service requests, ensuring issues are properly documented and followed up until resolution.
• Coordinate with external IT vendors, service providers and contractors for repairs, upgrades, maintenance and technical support when required.
• Assist with the installation, upgrading, migration and implementation of new IT systems, equipment and software.
• Ensure regular data backup and assist in maintaining the security and integrity of Company data and IT systems.
• Monitor basic IT security measures, including antivirus protection, security updates, password controls, MFA and access permissions.
• Assist in identifying and resolving potential IT security risks and system vulnerabilities.
• Support telecommunication, mobile devices, company SIM cards and other technology-related systems where applicable.
• Provide basic IT guidance and user awareness on security, system usage and best practices.
• Escalate complex or unresolved technical issues to the appropriate IT team, system administrator or external vendor.
• Maintain and update IT documentation, troubleshooting procedures and SOPs.
• Keep updated on new technologies and recommend suitable IT solutions and improvements to enhance operational efficiency and user experience.
• Assist in IT asset procurement, equipment replacement and technology lifecycle management when required

What we're looking for:

IT Technical Support

• Problem-solving with critical thinking and analytical skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Self-driven nature with strong attention to detail