IT Systems Officer

TALENTBOLT; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TALENTBOLT is seeking an IT professional to support and administer the Microsoft 365 cloud environment and related infrastructure. The role blends hands-on technical work with staff support across office, remote, and vessel environments.

Responsibilities include designing 365 solutions, managing services for security and stability, and planning hardware lifecycles. You will coordinate with internal teams and external vendors, with occasional overseas travel required.

Qualifications

• 2+ years hands-on experience managing Microsoft 365 environments.
• 3+ years providing tiered IT support (L1/L2) in a mid-to-large organisation.
• Familiarity with Intune and Defender, strong communication and problem-solving skills.

Responsibilities

• Design, build, and roll out Microsoft 365 solutions tailored to organisational needs.
• Manage the Microsoft 365 environment to ensure availability and security.
• Set up and maintain Intune and Defender per policy.
• Handle support requests, including remote troubleshooting.
• Participate in after-hours on-call rotation as needed.
• Track performance and run regular tests to pre-empt issues.
• Plan hardware rollouts, replacements, and lifecycle upgrades.
• Perform updates, backups, and recovery processes.
• Collaborate across teams and with vendors for optimal user experience.
• Maintain IT onboarding/offboarding, records, and SOPs.

Skills

Microsoft 365

Intune

Defender

L1/L2 IT support

Network & firewall support

Tools

Microsoft 365 Admin Center

Azure AD

Microsoft Entra/Defender

Job description

Role Overview

This position is responsible for supporting and administering the organisation's Microsoft 365 cloud environment and associated IT infrastructure. The role balances hands-on technical work with day-to-day user support, helping ensure systems stay secure, stable, and performing well - for staff working in the office, remotely, and on board vessels.

Core Duties

• Design, build, and roll out Microsoft 365 solutions tailored to the organisation's operational needs, working largely independently
• Manage the Microsoft 365 environment to keep services available, secure, and running smoothly
• Set up and maintain Microsoft Intune and Microsoft Defender in line with company policy
• Handle first- and second-tier helpdesk requests, including remote troubleshooting
• Take part in an after-hours/weekend on-call rotation as needed
• Track system performance, running regular reviews and tests to catch issues early
• Plan hardware rollouts, replacements, and lifecycle upgrades
• Carry out and confirm system updates, backups, and recovery processes
• Work with colleagues across the business to enhance systems and the overall user experience
• Manage IT setup and teardown for staff joining or leaving the organisation
• Keep documentation current - configuration records, SOPs, process notes, and user guides
• Deliver technical support in coordination with internal teams and outside vendors, both on land and aboard vessels
• Be available to travel internationally on short notice for on-site support
• Assist with IT purchasing - sourcing suppliers, comparing quotes, and tracking orders
• Maintain up-to-date records of hardware and software assets
• Complete routine IT operational checks on a daily, monthly, and annual basis

Minimum Qualifications

• 2+ years hands-on experience managing Microsoft 365 environments
• 3+ years providing tiered (L1/L2) IT support within a mid-to-large organisation
• Familiarity with Microsoft Intune and Microsoft Defender
• Strong communication, analytical, and problem-solving abilities
• Comfortable working both independently and as part of a team
• 2+ years of exposure to network and firewall support in a small-to-mid-sized business setting
• Open to occasional after-hours standby duty and overseas travel when needed

Preferred Qualifications

• Microsoft 365 Administrator certification (or equivalent)
• Microsoft Azure Administrator certification (or equivalent)
• Experience supporting IT systems in maritime or offshore settings