IT System Engineer (L2)

JOINTHIRE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 65,000 - 110,000; Full time

Benefits offered by this job

Annual Performance Bonus

Annual Leaves and Medical leaves

Medical benefits and Group Insurance

Annual Health Screening provided

Job summary

JOINTHIRE SINGAPORE PTE. LTD. seeks an experienced IT Operations professional to manage and support our system infrastructure, including Windows Server, storage, virtualization, cloud (Azure/AWS) and backup solutions.

You will troubleshoot incidents, document resolutions, and maintain security updates while coordinating with teams. A diploma in IT, cloud certifications, 3–5 years in IT Operations, and a willingness to standby 24/7 are required.

Qualifications

• Minimum Diploma in any IT related disciplines.
• Azure, AWS Cloud certified/ Microsoft Certified is preferred.
• 3–5 years IT Operations experience in System Infrastructure and Cloud solutions.
• Self-motivated with strong sense of responsibility and urgency.
• Able to work independently and cope with pressure.

Responsibilities

• Manage and support hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.
• Adequate troubleshooting and hands-on skill in System server, Storage, cloud orchestration and automation.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and virtualization (Hyper-V, VMware).
• Backup solutions and security updates, patching, and maintaining technical documentation.
• Incident / problem troubleshooting, fault clarification and isolation, provide workaround/resolution.
• Communication and reporting to stakeholders; standby readiness (24/7) as required.

Skills

Analytical skills

Documentation

Communication & teamwork

Time management

Customer-focused attitude

Problem solving

Education

Diploma in IT

Tools

Azure

AWS

Microsoft Certified

Job description

About Company:

Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

Job Description:

• - Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.
• - Adequate troubleshooting and hands‑on skill in System server, Storage, cloud orchestration and automation
• - Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS
• - Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
• - Virtualization - Microsoft Hyper-V, VMware
• - Hyperconverged - Nutanix
• - Backup Solution e.g. Veritas, Veeam, etc.
• - Licenses and certificate activation
• - Cloud - O365, Azure and AWS, backup
• - Basic network and security features
• - Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM
• - Call response and support within service level agreement
• - Incident / problem troubleshooting, fault clarification and isolation
• - Provide workaround and/or resolution
• - Communication and reporting
• - Security updates and patching
• - Maintaining technical documentation
• - Other ad hoc duties as assigned by the company

Job Requirements:

• - Minimum Diploma in any IT related disciplines
• - Having Certification: Azure, AWS Cloud certified/ Microsoft Certified is preferred
• - At least 3 - 5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution
• - Self-motivated with strong sense of responsibility and urgency
• - Diligent in documentation, reporting and tasks tracking ability
• - Posses analytical skills to be able to solve issues and ability to work independently and cope with pressure
• - Time management, Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment
• - Having a Valid Cat 1 clearance or qualified to apply
• - Willing to commit standby work (24/7)

Compensation:

• - Work location: Central, Singapore
• - Working hour: Monday to Friday 8:30AM - 5:30PM
• - Annual Performance Bonus
• - Annual Leaves and Medical leaves
• - Medical benefits and Group Insurance
• - Annual Health Screening provided