Level 2 System Engineer (Junior)

KDDI ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

KDDI Asia Pacific Pte. Ltd. is seeking an IT Operations specialist to manage and support system infrastructure, including servers, storage, backups, and cloud services in a Singapore environment.

The role requires hands-on experience with Windows Server, AD, Exchange, O365, Azure or AWS, and virtualization technologies. Strong documentation, communication, and team collaboration are essential to succeed.

Qualifications

• 3-5 years IT Operations experience, focused on System Infrastructure and Cloud solutions.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS.

Responsibilities

• Respond to calls and provide support within SLA.
• Troubleshoot incidents, clarify faults and isolate issues.
• Provide workarounds and/or resolutions.
• Communicate findings and report on status.
• Apply security updates and patches.
• Maintain up-to-date technical documentation.

Skills

Communication

Analytical

Teamwork

Documentation

Time management

Tools

Windows Server

Active Directory

Exchange

Office 365

Azure

AWS

Hyper-V

VMware

Nutanix

Veritas

Veeam

Job description

Job Description

Manage and support on hardware and software components pertaining to a system infrastructure, including operating systems, servers, storage, backup, cloud etc.

Job Requirement

General

• Valid Cat 1 clearance (or qualified to apply)
• Standby work is required (24/7)
• 3-5 years of IT Operations experience, especially in the area of System Infrastructure and Cloud solution.
• Self‑motivated with strong sense of responsibility and urgency
• Diligent in documentation, reporting and tasks tracking ability
• Possess analytical skills to be able to solve issues and ability to work independently and cope with pressure
• Time management, good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment

IT Knowledge

• Adequate troubleshooting and hands‑on skill in System server, Storage, cloud orchestration and automation.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, Office 365, and Azure or AWS.
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
• Virtualization - Microsoft Hyper‑V, VMware
• Hyperconverged - Nutanix
• Backup Solution e.g. Veritas, Veeam, etc
• Licenses and certificate activation
• Cloud - O365, Azure and AWS, backup
• Basic network and security features
• Ability to pick up or learn different technologies such as Cisco VOIP solution such as CUCM, WEBEX, CSM.

Technical Support

• Call response and support within service level agreement
• Incident / problem troubleshooting, fault clarification and isolation
• Provide workaround and/or resolution
• Communication and reporting
• Security updates and patching
• Maintaining technical documentation

Certification Requirement

• Azure
• AWS Cloud certified/ Microsoft Certified (preferred)