IT System Engineer (IoT Monitoring Systems)

ScienTec Consulting Pte. Ltd.; Singapore; On-site; SGD 45,000 - 61,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. is seeking an Operations Support Engineer in Singapore to provide both frontend application and backend system support for enterprise smart systems including IIoT, video and web-based apps.

You will troubleshoot, monitor, patch, and ensure security compliance while coordinating with vendors to keep systems stable and available. The role covers day-to-day application and system support with strong emphasis on incident investigation, access management, and maintaining

Qualifications

• Diploma or degree in IT, CS, Engineering or related field.
• Experience in application/production/system operations support.
• Hands-on experience with both frontend and backend systems.
• Strong troubleshooting across apps, servers, databases, and integrations.
• Familiar with Windows/Linux servers, SQL databases, and log monitoring.
• Knowledge of patching, vulnerability management and access control.
• Experience coordinating with vendors for incidents or maintenance.
• Good communication and stakeholder management.
• Ability to work independently and coordinate cross-team resolution.

Responsibilities

• Provide day-to-day frontend and backend application/system support, including troubleshooting and issue resolution.
• Investigate application errors, system issues, user-reported incidents and service disruptions.
• Monitor application, server and system logs to identify operational or security issues.
• Support backend infrastructure, application servers, databases and system integrations.
• Support frontend/web applications and troubleshoot user-facing application issues.
• Monitor system availability, performance and overall operational health.
• Coordinate system patching, vulnerability remediation and security-related activities.
• Manage user accounts, access reviews, permissions and account hygiene.
• Track software licences, certificates, subscriptions and renewal timelines.
• Monitor EOS/EOL timelines and coordinate vendor activities for maintenance.
• Review maintenance and system performance reports against SLAs/KPIs.
• Support Change Requests, system upgrades, deployments and configuration changes.
• Maintain technical documentation and maintenance records.
• Assist with system risk assessments, audits and ICT/security compliance.
• Support data retention activities and system decommissioning.

Skills

Frontend support

Backend support

Troubleshooting

Windows servers

Linux servers

SQL databases

Vendors coordination

Security compliance

Education

IT/CS/Engineering degree

Tools

Windows servers

Linux servers

SQL databases

IIS/Application servers

Job description

We are looking for an Operations Support Engineer to provide application and system support for enterprise smart systems, including IIoT, video and web-based applications.

The role covers both frontend application support and backend system support, including troubleshooting, system monitoring, patching, security compliance, access management and coordination with vendors to ensure systems remain stable and available.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $5500 (basic) + AWS

Key Responsibilities

• Provide day-to-day frontend and backend application/system support, including troubleshooting and issue resolution.
• Investigate application errors, system issues, user-reported incidents and service disruptions.
• Monitor application, server and system logs to identify operational or security issues.
• Support backend infrastructure, application servers, databases and system integrations.
• Support frontend/web applications and troubleshoot user-facing application issues.
• Monitor system availability, performance and overall operational health.
• Coordinate system patching, vulnerability remediation and security-related activities.
• Manage user accounts, access reviews, permissions and account hygiene.
• Track software licences, certificates, subscriptions and renewal timelines.
• Monitor system End-of-Support (EOS) and End-of-Life (EOL) timelines.
• Coordinate with vendors on system maintenance, troubleshooting and technical issues.
• Review maintenance and system performance reports against agreed SLAs/KPIs.
• Support Change Requests, system upgrades, deployments and configuration changes.
• Maintain technical documentation, operational procedures and maintenance records.
• Support system risk assessments, audits and compliance with ICT/security requirements.
• Assist with system decommissioning and data retention activities.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or related discipline.
• Experience in application support, production support, system support or IT operations.
• Hands-on experience supporting both frontend applications and backend systems.
• Good troubleshooting skills across applications, servers, databases and system integrations.
• Familiar with Windows/Linux servers, SQL/databases, application logs and system monitoring.
• Knowledge of patching, vulnerability management, user access management and security compliance.
• Experience working with vendors and coordinating technical incidents or maintenance activities.
• Good communication, documentation and stakeholder management skills.
• Able to troubleshoot issues independently and coordinate resolution across different technical teams.

Good to Have

Experience with web applications, APIs, SQL, IIS/application servers, Linux/Windows, networking, cloud platforms, IIoT or video management systems will be advantageous.