Technical Support Engineer

Surbana Jurong Consultants Pte Ltd; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

Surbana Jurong is seeking an IT Applications Support professional in Singapore to diagnose system issues, monitor health, and manage incidents to meet SLA targets. The role emphasizes root-cause analysis, patching, and smooth system integrations with APIs and databases.

The candidate will perform QA testing on updates, participate in deployments, and maintain thorough incident documentation while collaborating with Dev, QA, and DevOps teams to drive continuous improvements.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
• Minimum 1 year of experience in application support, system operations, or related technical support role.
• Programming proficiency in Angular, Node.js, and Unity.
• Experience with Grafana or Prometheus for monitoring.
• Knowledge of MSSQL and PostgreSQL databases.
• Familiarity with Linux/Unix and Windows operating systems.
• Understanding of cloud technologies including AWS, Kubernetes, and Docker.

Responsibilities

• Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
• Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance.
• Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.
• Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.
• Apply patches and bug fixes to ensure application stability, security, and optimal performance.
• Support system integrations by managing APIs, middleware, and database connectivity for seamless operations.
• Perform quality assurance testing on updates and new releases to verify system stability before deployment.
• Carry out monthly preventive maintenance including log review, system health checks, and servicing reports for each site.
• Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.
• Maintain documentation of incident handling, system configurations, fixes, and procedures for knowledge sharing.
• Collaborate with cross-functional teams (development, QA, DevOps) to resolve issues and implement continuous improvements.

Skills

Problem solving

Communication

Multitasking

Education

Degree or Diploma in Computer Science / IT

Tools

Angular

Node.js

Unity

Grafana

Prometheus

AWS

Kubernetes

Docker

Linux

Windows

MSSQL

PostgreSQL

Job description

Key Responsibilities

• • Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
  • Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance.
  • Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.
  • Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.
  • Apply patches and bug fixes to ensure application stability, security, and optimal performance.
  • Support system integrations by managing APIs, middleware, and database connectivity for seamless operations.
  • Perform quality assurance testing on updates and new releases to verify system stability before deployment.
  • Carry out monthly preventive maintenanceincluding log review, system health checks, and servicing reports for each site.
  • Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.
  • Maintain documentationof incident handling, system configurations, fixes, and procedures for knowledge sharing.
  • Collaborate with cross-functional teams(development, QA, DevOps) to resolve issues and implement continuous improvements.

Requirements

• • Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
  • Minimum 1 year of experience in application support, system operations, or a related technical support role.
  • Programming proficiencyin languages such as Angular, Nodejs, and Unity.
  • Experience with monitoring tools like Grafana, or Prometheus.
  • Knowledge of databasessuch as MSSQL and PostgreSQL.
  • Familiarity with operating systems such as Linux/Unix and Windows.
  • Understanding of cloud technologies including AWS, Kubernetes, and Docker.
  • Strong problem-solving skills with the ability to analyze and resolve technical issues quickly.
  • Excellent communication skills for effective collaboration and incident reporting.
  • Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!