IT Support Technician

Hai Leck Holdings Limited; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Hai Leck Holdings Limited in Singapore is hiring an IT Support Technician to provide first-level IT support, troubleshoot technical issues, and assist end users.

You will work with a team to diagnose problems, guide users through solutions, and escalate when necessary. Fresh graduates are welcome, with NITEC or higher in IT.

Join our diverse family and contribute to a proactive helpdesk that values learning and service quality.

Qualifications

• NITEC or higher in Information Technology or equivalent.
• Able to multi-task and work under pressure.
• No prior experience required; fresh graduates welcome.

Responsibilities

• Serve as the first point of contact for end users via phone or email.
• Perform remote troubleshooting using diagnostic techniques.
• Determine best solutions based on user details.
• Guide users through the problem-solving steps.
• Escalate to Level 2 if deployment is needed.
• Provide accurate information on IT products or services.
• Record events and resolutions in logs.
• Identify improvements in IT procedures.
• Follow up on user status until resolution.
• Keep escalation tracking until closure.
• Assist with ad hoc duties as assigned.

Skills

Windows OS

HW & SW Troubleshooting

Problem solving

Teamwork

Education

NITEC or higher in Information Technology

Job description

Join our team as an IT Support Technician. Provide first-level IT support, troubleshoot technical issues, and assist end users.

Roles And Responsibilities

• Serve as first point of contact for end users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by end users
• Walk the end users through the problem-solving process
• Escalate to Level 2 Technical Support for deployment when necessary
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Follow-up and update end users’ status and information
• Keep track of all escalation until resolution or closure
• Other ad hoc duties as assigned

Technical Skillset

• Familiar with Windows OS (Windows 10, Windows 11)
• Excellent hardware and software problem-solving skills
• Ability to seek solutions to problems using one’s own resources
• Able to work with a team

Job Requirements

• NITEC or higher in Information Technology.
• Candidates without working experience are encouraged to apply as well.
• The candidate must be able to multi-task and able to work under pressure and manage stress effectively

Be a part of our diverse family at Hai Leck, embracing each other as you discover your unique career potential and find your perfect fit with us. We are committed to unlocking your potential and guiding you to success. Our employees are valued down to their skills, and we are committed to training them and expanding their knowledge.

We would be pleased to welcome you at our family in Hai Leck if you are a suitable member.

We regret that only shortlisted candidates will be notified. Thank you for applying.