IT Support Specialist | Up to $6,000 | 12-Month Contract #HMSRR

Recruit Express Pte Ltd; Singapore; On-site; SGD 40,000 - 67,000; Full time

Benefits offered by this job

Completion bonus

14 days annual leave

14 days medical leave

Medical claims $360/year

Job summary

RECRUIT EXPRESS PTE LTD is seeking an IT Support Specialist to join its international engineering environment in Tuas. You will provide Level 2 end-user computing and AV infrastructure support, manage tickets, and assist with onboarding, access control and asset management.

The role covers incident management, service requests, device support, SAP role administration and ongoing service improvements across global IT services.

Qualifications

• Experience providing Level 2 IT support across workplace technology and end-user devices.
• Familiarity with SAP roles and authorisations.

Responsibilities

• Manage and resolve Level 2 incident tickets within SLAs.
• Review, prioritise and process IT service requests.
• Provide technical support for desktops, laptops, printers and mobile devices.
• Create, modify and remove user accounts; manage access and security groups.
• Configure laptops, set up user accounts and conduct IT onboarding/offboarding.
• Maintain accurate IT asset and peripheral inventories.
• Set up and support AV equipment for meetings and events.
• Identify recurring IT issues and suggest process improvements.

Skills

Incident management

End-user support

Endpoint support

Access management

SAP roles

IT onboarding

Asset management

AV support

Continuous improvement

Tools

SAP

Job description

IT Support Specialist | Up to $6,000 | 12-Month Contract

Location: Tuas

Contract: 12 Months

Salary: Up to $6,000/month

Completion Bonus: 1 Month

Annual Leave: 14 Days

Medical Leave: 14 Days

Medical Claims: $360/year

What You'll Be Doing

Join an international engineering environment as an IT Support Specialist, providing Level 2 technical support across workplace technology, end-user computing, systems access and AV infrastructure.

Incident Management

• Manage and resolve Level 2 incident tickets escalated from the Service Desk
• Perform diagnosis, troubleshooting, root cause analysis and resolution within agreed SLAs
• Escalate complex technical issues to global support teams when required
• Provide timely updates to users and stakeholders throughout the incident lifecycle
• Document troubleshooting steps, resolutions and workarounds accurately

Service Request Fulfilment

• Review, prioritise and process IT service requests
• Maintain accurate ticket status, action logs and resolution details
• Communicate request progress and completion status to end users

Workplace & Endpoint Support

• Provide technical support for desktops, laptops, printers, mobile devices and peripherals
• Troubleshoot operating system, application, hardware and connectivity issues
• Support device deployment, replacement and technology refresh initiatives
• Minimise workplace disruption through timely technical troubleshooting

User Account Administration

• Create, modify and remove external user accounts
• Manage access permissions, distribution lists, shared mailboxes and security groups
• Administer software access and permissions
• Assign, modify and remove SAP roles and authorisations based on approved requests

IT Onboarding & Offboarding

• Configure and deploy laptops, mobile devices and peripherals for new hires
• Set up required user accounts, software and system access
• Conduct IT induction sessions where required
• Recover, sanitise and decommission IT assets for departing employees

IT Asset Management

• Maintain accurate IT asset and peripheral inventory records
• Track asset allocation, transfers, returns and disposals
• Ensure asset information is accurately maintained in asset management systems

Audio Visual Support

• Set up and test AV equipment for meetings, town halls and business-critical events
• Support video conferencing systems, displays, microphones, speakers and presentation equipment
• Provide on-site technical support during important meetings and events
• Troubleshoot AV issues and minimise meeting disruptions
• Coordinate with AV vendors for repairs, installations and incident resolution
• Coordinate preventive maintenance to ensure meeting room technology remains operational
• Maintain AV documentation, inventory and support records

Continuous Service Improvement

• Identify recurring IT issues and recommend process improvements or automation opportunities
• Support IT projects and operational initiatives
• Contribute ideas to improve end-user experience and overall IT service quality

Why Consider This Role?

• Up to $6,000/month
• 12-month contract
• 1-month completion bonus
• 14 days annual leave + 14 days medical leave
• $360 annual medical claims
• Broad Level 2 IT support exposure
• Hands-on exposure across endpoint, access management, SAP, asset management and AV systems
• Opportunity to work in a global technology environment