IT Support Specialist

HTC Global Services (India) Private Limited; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

HTC Global Services (India) Private Limited is seeking an IT Support professional with at least 3 years of experience in service desk, EUC, or desktop support within a multinational environment. The role emphasizes incident management, service request fulfilment, and end-user support.

You will work with Windows and Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint), provide device and AV system support, and handle basic network troubleshooting including VPN and Wi-Fi.

Qualifications

• Minimum 3 years of experience in IT Support, Service Desk, EUC, Desktop or Workplace Technology Support.
• Proven incident management and service request fulfilment experience in corporate IT.
• Strong knowledge of Windows OS and Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Experience supporting laptops, desktops, mobile devices, printers, and peripherals.
• Networking fundamentals including VPN and wireless connectivity troubleshooting.
• Experience supporting AV systems, meeting room tech, video conferencing, and collaboration tools.
• Familiarity with IT asset management and asset lifecycle processes.
• Basic understanding of IT security, access control, endpoint protection, and compliance.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.
• Experience in multinational, geographically distributed IT support environments is preferred.
• Excellent communication and stakeholder management with customer-oriented mindset.

Responsibilities

• Provide end-user IT support across distributed locations.
• Triage incidents and fulfil service requests efficiently.
• Collaborate with stakeholders to resolve issues and communicate status.
• Assist with AV and meeting room technology support.

Skills

Incident management

Service request fulfilment

End-user support

Windows OS

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Networking fundamentals

VPN

Wireless connectivity

AV systems

Video conferencing

IT asset management

IT security basics

Troubleshooting

Stakeholder management

Communication

Multinational environment

Tools

Microsoft Windows

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Job description

Minimum 3 years of experience in IT Support, Service Desk, End User Computing (EUC), Desktop Support, or Workplace Technology Support roles.

Proven experience in incident management, service request fulfilment, and enduser support within a corporate IT environment.

Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

Experience supporting laptops, desktops, mobile devices, printers, and peripheral equipment.

Working knowledge of networking fundamentals including VPN, and wireless connectivity troubleshooting.

Experience supporting Audio Visual (AV) systems, meeting room technologies, video conferencing platforms, and collaboration tools.

Familiarity with IT asset management processes and asset lifecycle administration.

Basic understanding of IT security, access control, endpoint protection, and compliance requirements.

Strong analytical, troubleshooting, communication, and stakeholder management skills.

Experience working in a multinational and geographically distributed IT support environment is preferred.

Excellent communication and stakeholders management skills with high-quality customer-oriented mindset.