Desktop EUC L1

Iron Systems, Inc; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Iron Systems, Inc. in Singapore seeks a desktop support technician to manage desktop device incidents from start to resolution. You will handle IMAC and deskside support, hardware and software maintenance, and desktop image lifecycle for field users at the client site.

Responsibilities include patching, security checks, VIP deskside support, and using Windows imaging, SCCM, Intune, AD, BitLocker, Outlook, and ServiceNow to keep systems secure and productive.

Qualifications

• Experience with Windows operating systems and imaging (Windows 7/11).
• Hands-on experience with SCCM, Intune, AD, and BitLocker.
• Experience with Outlook administration and service management tools.
• Knowledge of security requirements and antivirus management.
• Familiarity with VIP deskside support and onsite IT services.
• 3–5 years of relevant desktop support experience.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• IMAC and deskside support services.
• Hardware and software break-fix for laptops and desktops.
• Provide conference room, remote desktop, and event support at the customer location.
• Maintain standard hardware/software configurations and desktop images across lifecycle.

Skills

Deskside support

VIP support

Incident resolution

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

SCCM

Intune

AD

BitLocker

Outlook

ServiceNow

Job description

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Requirements

• Knowledge and experience on Windows 7 OS.
• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
• Worked on software installation using SCCM, Software Center, and manually.
• Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in Humanscale troubleshooting.
• Experience working in places that are engineering firms, large companies.
• Minimum 3-5 years of experience.
• Good to have knowledge in AD and smart hands-and-feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred.