IT Support/Project Coordinator

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD. is seeking a capable IT Administrative Coordinator to support project requests, user provisioning, and AD tasks in a fast-paced environment. You will document processes, track progress, and liaise with internal teams and vendors to ensure timely completion.

The role requires a diploma in IT, 2–3 years of related experience, and strong Excel skills. Independence, detail orientation, and effective communication are essential for success.

Qualifications

• Diploma in IT, CS or related field.
• 2–3 years of admin/coordination/IT support experience.
• Experience with project execution and service requests is a plus.
• Knowledge of Active Directory, email services, endpoint administration.
• Strong coordination, documentation, reporting and stakeholder management.
• Proficient in Excel.
• Detail-oriented, organised, proactive and able to work independently.

Responsibilities

• Coordinate and track project service requests, ensuring proper documentation and approvals.
• Manage user account provisioning, modification, suspension, and deactivation.
• Coordinate Active Directory, security groups, distribution lists, and access requests.
• Coordinate mailbox, shared mailbox, SMTP relay, email access, and routing requests.
• Support endpoint provisioning, software installation, certificates, and asset tracking.
• Maintain project/request trackers and provide regular status and progress reports.
• Follow up with internal teams and external vendors to ensure timely completion.
• Escalate overdue requests, risks, and issues to relevant stakeholders.
• Maintain accurate records for audit, compliance, and governance purposes.
• Support project execution, user onboarding/offboarding, and operational readiness activities.

Skills

Coordination

Documentation

Reporting

Stakeholder mgmt

Independent worker

Education

Diploma in IT/CS

Tools

Active Directory

Excel

Email services

ITSM

Job description

Key Responsibilities:

• Coordinate and track project service requests, ensuring proper documentation and approvals.
• Manage user account provisioning, modification, suspension, and deactivation.
• Coordinate Active Directory, security groups, distribution lists, and access requests.
• Coordinate mailbox, shared mailbox, SMTP relay, email access, and routing requests.
• Support endpoint provisioning, software installation, certificates, and asset tracking.
• Maintain project/request trackers and provide regular status and progress reports.
• Follow up with internal teams and external vendors to ensure timely completion.
• Escalate overdue requests, risks, and issues to relevant stakeholders.
• Maintain accurate records for audit, compliance, and governance purposes.
• Support project execution, user onboarding/offboarding, and operational readiness activities.

Requirements:

• Diploma in IT, Computer Science, or related field.
• 2-3 years of experience in administration, project coordination, or IT support.
• Experience with project execution, service requests, and user onboarding is an advantage.
• Basic knowledge of Active Directory, email services, endpoint administration, and IT processes.
• Strong coordination, documentation, reporting, and stakeholder management skills.
• Proficient in Microsoft Office, particularly Excel.
• Detail-oriented, organised, proactive, and able to work independently.