IT Support & Office Administrator (Japan Speaking) - KV

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 34,000 - 40,000; Full time

Job summary

PASONA SINGAPORE PTE. LTD. is seeking an IT Support & Office Administrator (Japan Speaking) to support day-to-day IT operations and office administration at the Singapore office, closely coordinating with Japan HQ. The role requires JLPT N2 level Japanese liaison, and about 2–3 years of IT help desk experience.

You will handle device setup, procurement, Microsoft 365 administration, and contribute to IT security, documentation, and office relocation efforts as the Singapore office grows.

Qualifications

• 2–3 years hands-on IT help desk or desktop support experience.
• Experience in IT operations and office administration is valued.
• Willingness to support IT and office admin duties as the Singapore office grows.

Responsibilities

• Provide day-to-day IT support and troubleshoot hardware, software, and connectivity issues.
• Coordinate with HQ Japan and overseas offices for IT tasks.
• Arrange PC & peripheral procurement, setup and handover for new joiners; manage offboarding IT procedures.
• Maintain IT asset records and coordinate maintenance, replacement, and disposal.
• Support Microsoft 365 administration and user account management per HQ policies.
• Coordinate with IT service providers; vendor selection led by Japan HQ.
• Implement and maintain local IT security procedures aligned with group policies.
• Maintain user guides and IT procedures.
• Assist IT preparations for planned office relocation and post-relocation on-site support.

Skills

IT help desk experience

Japanese liaison (JLPT N2)

Office IT support

Interpersonal skills

Willingness to learn

Education

Diploma or Bachelor’s in IT

Tools

Microsoft 365 administration

PC procurement & asset mgmt

Servers & network basics

Job description

Position: IT Support & Office Administrator (Japan Speaking) (Job ID: 20464)

Buona Vista

Basic + AWS

Job Description

IT Support and Operations

• Work closely with the IT team at Japan HQ and colleagues in other overseas offices to carry out day‑to‑day IT support tasks.
• Provide internal help desk support and troubleshoot common hardware, software, and connectivity issues.
• Arrange PC and peripheral procurement, setup, configuration, and handover for new joiners, and coordinate equipment collection and relevant IT procedures for departing employees.
• Maintain IT asset records and coordinate equipment maintenance, replacement, and disposal.
• Support Microsoft 365 administration and user account management in accordance with HQ' policies and instructions.
• Coordinate with IT service providers on maintenance, troubleshooting, and service requests. Vendor selection will be led by Japan HQ.
• Implement and maintain local IT security procedures and support compliance with group IT policies.
• Maintain user guides, IT procedures, and related documentation.
• Support IT preparations for the planned office relocation, in coordination with HQ, building management, and external vendors.
• Following the relocation, provide routine on‑site support for basic server room and network equipment, security cameras, and access control systems, escalating technical issues as necessary.

Office Administration

• Support day‑to‑day office administration, including office supplies and office equipment management.
• Liaise with the shared office operator, building management, and service providers regarding office facilities, maintenance, and operational matters.
• Coordinate the maintenance of office equipment, including multi‑function printers and other shared equipment.
• Assist with office relocation arrangements and other administrative tasks as required

Job Requirements

Must Have

• Japan communication skills at approximately JLPT N2 level or above, or equivalent practical ability, to liaise with Japan speaking counterparts in Japan HQ. Spoken communication skills are particularly important for regular coordination with Japan HQ.
• Approximately 2-3 years of relevant hands‑on experience in IT help desk, desktop support, internal IT operations, or a similar role, with a working understanding of common IT terminology.
• Candidates who have handled IT support as part of an office administration role, or provided support on the vendor side, are also welcome.
• A service‑minded attitude and strong interpersonal skills, with the ability to support internal users patiently, respectfully, and proactively.
• Willingness to handle both IT support and office administration duties as the Singapore office develops.
• A strong interest in corporate IT and a willingness to learn and take ownership of day‑to‑day operations.

Good to Have

• Experience with Microsoft 365 administration.
• Experience in PC procurement, setup, configuration, and IT asset management.
• Basic knowledge of or experience with servers and network equipment.
• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Personal interest in technology, computers, gaming, or troubleshooting.

Fixed monthly salary of S$3,300 and above

1 FINLAYSON GREEN #09-02 SINGAPORE 049246