IT Support & Office Administrator (Japan Speaking)

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Pasona Singapore Pte. Ltd. is seeking an IT Support & Office Administrator (Japan Speaking) to join our Buona Vista office.

You will work closely with the Japan HQ IT team to handle day-to-day IT support tasks and office operations. You will provide internal help desk support, coordinate PC procurement, maintain asset records, and assist with local IT security and documentation. The role requires Japanese communication skills and a hands-on, service-minded approach.

Qualifications

• JLPT N2 level Japanese communication ability for liaison with Japan HQ.
• 2–3 years hands-on IT help desk or internal IT operations experience.
• Experience in office administration paired with IT support is welcomed.
• Strong service mindset and proactive interpersonal skills.

Responsibilities

• Deliver daily IT help desk support and resolve common hardware/software issues.
• Coordinate PC and peripheral procurement, setup, and onboarding for new joiners.
• Maintain IT asset records and support local IT security procedures.
• Assist office administration tasks and liaise with building management and vendors.

Skills

Japanese (JLPT N2)

IT help desk

Office administration

Interpersonal communication

Willingness to learn

Education

Diploma or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Job description

Position: IT Support & Office Administrator (Japan Speaking) (Job ID: 20464)

• Buona Vista

• Basic + AWS

Job Description

IT Support and Operations

• Work closely with the IT team at Japan HQ and colleagues in other overseas offices to carry out day-to-day IT support tasks.

• Provide internal help desk support and troubleshoot common hardware, software, and connectivity issues.

• Arrange PC and peripheral procurement, setup, configuration, and handover for new joiners, and coordinate equipment collection and relevant IT procedures for departing employees.

• Maintain IT asset records and coordinate equipment maintenance, replacement, and disposal.

• Support Microsoft 365 administration and user account management in accordance with HQ’ policies and instructions.

• Coordinate with IT service providers on maintenance, troubleshooting, and service requests. Vendor selection will be led by Japan HQ.

• Implement and maintain local IT security procedures and support compliance with group IT policies.

• Maintain user guides, IT procedures, and related documentation.

• Support IT preparations for the planned office relocation, in coordination with HQ, building management, and external vendors.

• Following the relocation, provide routine on-site support for basic server room and network equipment, security cameras, and access control systems, escalating technical issues as necessary.

Office Administration

• Support day-to-day office administration, including office supplies and office equipment management.

• Liaise with the shared office operator, building management, and service providers regarding office facilities, maintenance, and operational matters.

• Coordinate the maintenance of office equipment, including multi-function printers and other shared equipment.

• Assist with office relocation arrangements and other administrative tasks as required

Job Requirements

Must Have

• Japan communication skills at approximately JLPT N2 level or above, or equivalent practical ability, to liaise with Japan speaking counterparts in Japan HQ. Spoken communication skills are particularly important for regular coordination with Japan HQ.

• Approximately 2–3 years of relevant hands‑on experience in IT help desk, desktop support, internal IT operations, or a similar role, with a working understanding of common IT terminology.

• Candidates who have handled IT support as part of an office administration role, or provided support on the vendor side, are also welcome.

• A service‑minded attitude and strong interpersonal skills, with the ability to support internal users patiently, respectfully, and proactively.

• Willingness to handle both IT support and office administration duties as the Singapore office develops.

• A strong interest in corporate IT and a willingness to learn and take ownership of day‑to‑day operations.

Good to Have

• Experience with Microsoft 365 administration.

• Experience in PC procurement, setup, configuration, and IT asset management.

• Basic knowledge of or experience with servers and network equipment.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Personal interest in technology, computers, gaming, or troubleshooting.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.