IT Support Intern: Hands-On Tech & Security Basics

Doctor Anywhere; Singapore; On-site; SGD 10,000 - 17,000; Part time

Job summary

Doctor Anywhere is seeking two IT Support Interns to assist the Security, Platform and IT team with hands-on hardware setup, troubleshooting, and basic cybersecurity hygiene in a fast-paced healthcare tech environment.

Ideal candidates are Polytechnic/ITE students who can carry IT equipment, follow SOPs, and learn enterprise IT tools and processes while gaining exposure to security operations.

Qualifications

• Currently pursuing a Diploma at a Polytechnic, or a Nitec / Higher Nitec at ITE, preferably in Information Technology, Info-Communications, Computer Engineering, or a related field.
• Basic understanding of computer hardware, operating systems (Windows and/or macOS), and general networking concepts.
• Comfortable with physical tasks, including lifting and carrying IT equipment and moving between work areas or floors.
• Service-oriented mindset with good communication skills when interacting with staff at all levels.
• Organised, reliable, and comfortable following documented processes and checklists.

Responsibilities

• Set up and configure laptops, desktops, monitors, and peripherals for new hires and existing staff, including imaging and standard software installation.
• Carry, move, and position IT equipment between desks, meeting rooms, and floors as part of onboarding, office moves, or equipment swaps.
• Provide first-line troubleshooting for hardware issues and elevate unresolved cases to senior IT staff.
• Assist with basic network troubleshooting, such as Wi-Fi connectivity, LAN/port issues, and printer or shared-device connectivity.
• Support account-related requests under supervision, such as password resets, access provisioning, and deprovisioning.
• Troubleshoot common software issues, including installation, updates, and licensing errors.
• Log, update, and track support requests in the IT ticketing system, following existing SOPs.
• Maintain accurate records of IT assets, including tagging, inventory checks, and updates to the asset register.
• Assist in updating internal documentation and knowledge base articles for common IT issues.
• Support ad-hoc IT projects and office technology needs as assigned by the team.
• Assist with basic cyber security hygiene checks during device setup and handover, such as confirming antivirus/EDR agents, disk encryption, and OS patches are enabled before a device is issued to a user.
• Support security awareness efforts, such as reminding users of password hygiene and the process for reporting suspicious emails or activity.
• Escalate suspected security incidents to the security team promptly.
• Assist with maintaining accurate device and access records to support audit and compliance needs.

Skills

Communication

Organization

Teamwork

Independent work

Education

Diploma / Nitec / Higher Nitec in IT related

Tools

IT ticketing system

Asset management

Windows/macOS

Job description

Doctor Anywhere is seeking two IT Support Interns to assist the Security, Platform and IT team with hands-on hardware setup, troubleshooting, and basic cybersecurity hygiene in a fast-paced healthcare tech environment.

Ideal candidates are Polytechnic/ITE students who can carry IT equipment, follow SOPs, and learn enterprise IT tools and processes while gaining exposure to security operations.