IT Support Intern

HENATENN HOLDINGS PTE. LTD.; Singapore; On-site; SGD 6,700 - 8,900; Full time

Benefits offered by this job

Mentoring

Hands-on IT experience

Exposure to IT projects

Job summary

Henatenn Holdings Pte. Ltd. is seeking an IT Support Intern to assist users across our office, retail outlets and warehouse.

You will gain hands-on experience troubleshooting hardware, software and connectivity, while learning asset management and Microsoft 365 license management. This paid internship offers exposure to real-world IT projects, documentation practice and collaboration with a friendly, fast-paced team.

Qualifications

• Currently enrolled in or recently completed ITE or Polytechnic in Information Technology, Computer Science, or a related field.
• Foundational knowledge of computer systems, networking concepts and common operating systems (Windows, macOS, Linux)
• Strong problem-solving abilities and a methodical approach to troubleshooting
• Excellent communication skills with the ability to explain technical concepts in user-friendly terms
• Customer service orientation with patience and professionalism when assisting users
• Ability to work independently and as part of a team in a fast-paced support environment
• Willing to travel to retail outlets/ warehouse as required
• A keen interest in technology and genuine enthusiasm for learning new systems and tools

Responsibilities

• Providing first-line technical support to end users via telephone, email and in-person assistance
• Troubleshooting and resolving common IT issues including hardware, software and connectivity problems
• Installing, configuring and maintaining IT equipment and systems under supervision
• Creating and maintaining documentation of IT issues, resolutions and user requests
• Assisting with user account management and access rights administration
• Supporting the rollout of IT projects and system updates
• Learning and applying best practices in IT support and customer service
• Provide IT support during Company events and other ad-hoc projects

Skills

Troubleshooting

Communication

Customer service

Problem solving

Teamwork

Independence

Willingness to travel

Learning mindset

Education

ITE

Polytechnic

Tools

Windows

macOS

Linux

Microsoft 365

Job description

About Us

Henatenn is a global omni-channel commerce and supply chain enabler, driven by the vision of making business transactions seamless through evolving technology.

The Group comprises four key affiliates serving the beauty and fragrance industry:

• NEFERTI – Global supply chain solutions
• NOVELA – Premium consumer retail and cross-border e-commerce
• DTB – Brand acquisition, distribution, and marketing
• BEUREKA – Social eCommerce platform

Customer‑centricity and warmth are at the heart of Henatenn’s culture, fostering long‑term partnerships and sustainable growth. Internally, it is a nurturing and high‑performance environment where employees are empowered to grow, innovate, and succeed together.

With annual revenues exceeding SGD 400 million and a strong presence beyond Singapore, Henatenn continues its journey toward global omni‑presence.

About the role

We are looking for an IT Support Intern to join our team to provide essential technical assistance to our users located in the office, retail outlet and warehouse. You will gain practical hands‑on experience in troubleshooting hardware and peripheral, asset management and Microsoft 365 license and user experience.

Key Responsibilities

• Providing first‑line technical support to end users via telephone, email and in‑person assistance
• Troubleshooting and resolving common IT issues including hardware, software and connectivity problems
• Installing, configuring and maintaining IT equipment and systems under supervision
• Creating and maintaining documentation of IT issues, resolutions and user requests
• Assisting with user account management and access rights administration
• Supporting the rollout of IT projects and system updates
• Learning and applying best practices in IT support and customer service
• Provide IT support during Company events and other ad‑hoc projects

Job Requirements

• Currently enrolled in or recently completed ITE or Polytechnic in Information Technology, Computer Science, or a related field
• Foundational knowledge of computer systems, networking concepts and common operating systems (Windows, macOS, Linux)
• Strong problem‑solving abilities and a methodical approach to troubleshooting
• Excellent communication skills with the ability to explain technical concepts in user‑friendly terms
• Customer service orientation with patience and professionalism when assisting users
• Ability to work independently and as part of a team in a fast‑paced support environment
• Willing to travel to retail outlets/ warehouse as required
• A keen interest in technology and genuine enthusiasm for learning new systems and tools

Internship Terms

• Duration: Minimum 3 months, Maximum 6 months
• Working Arrangement: Full‑time internship
• Working Days: 5 days per week
• Monthly Internship Allowance:
• ITE: SGD 600/-
• Polytechnic: SGD 800/-

What we offer

At Henatenn Holdings Pte. Ltd., we are committed to supporting the professional development of our interns. We offer mentoring through hands‑on learning, exposure to diverse technical environments and the opportunity to develop practical skills that will benefit your IT career. We provide a collaborative workplace culture where your contributions are valued, alongside access to ongoing training and development opportunities. We believe in fostering a supportive work environment where you can grow, learn and make a real impact.