IT Helpdesk Agent: Fast-Paced Support & Ticket Coordination

IT Solution Pte Ltd; Singapore; Presencial; SGD 24.000 - 36.000; Jornada completa

Descripción de la vacante

IT Solution Pte Ltd in Singapore is seeking a Service Helpdesk Agent to join its IT team at the Singapore office. The role focuses on handling customer inquiries, resolving issues, and coordinating with engineers to ensure prompt service delivery.

The ideal candidate has a Diploma/A-Level/Nitec and 1-2 years in call centre or customer service, with strong IT product knowledge, attention to detail, and excellent communication.

Formación

• Diploma / A Level / Nitec in any field.
• 1-2 years of experience in call centre / customer service field.
• Good understanding of IT systems, products and technology.
• Meticulous and able to work in a fast-paced environment.
• Excellent verbal and interpersonal communication skills, and telephone etiquette.
• Comfortable with working shift hours.

Responsabilidades

• Resolve customers enquiries, complaints and feedback.
• Analyse each situation and elevate calls to the right team to ensure best action.
• Coordinate service orders to field engineers through in-house system.
• Document details of issues and customer enquiries.
• Follow-up with outstanding issues.
• Ensure all other ad-hoc duties assigned by supervisor are completed.

Conocimientos

Communication skills

Phone etiquette

Team player

Attention to detail

Educación

Diploma / A Level / Nitec

Descripción del empleo

IT Solution Pte Ltd in Singapore is seeking a Service Helpdesk Agent to join its IT team at the Singapore office. The role focuses on handling customer inquiries, resolving issues, and coordinating with engineers to ensure prompt service delivery.

The ideal candidate has a Diploma/A-Level/Nitec and 1-2 years in call centre or customer service, with strong IT product knowledge, attention to detail, and excellent communication.