IT Support Engineer – End-User Tech & Systems

Hyve Solutions; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Hyve Solutions in Singapore is seeking an IT Support Technician to install, repair, and maintain company computers and devices. You will diagnose hardware and software issues, recommend solutions, and provide first-line technical support to all staff.

Your role includes assisting Network Administrators, documenting processes, and contributing to office relocation and equipment deployment projects as the company grows.

Qualifications

• Experience providing first-line IT support for hardware and software.
• Ability to document issues clearly and follow up.
• Familiar with security best practices and data protection.

Responsibilities

• Performs computer installations, repairs and preventative maintenance of all company computers and more complex systems.
• Recommends suitable software to meet user requirements.
• Troubleshoots complex software and hardware failures and identifies network problems related to desktop and laptop computers.
• May assist Network Administrators.
• May provide guidance to end users
• Provide first-line technical support to internal users via phone, email, or in-person

Skills

Customer support

Troubleshooting

Communication

Hardware basics

Tools

Windows OS

Networking basics

Office 365

Job description

Hyve Solutions in Singapore is seeking an IT Support Technician to install, repair, and maintain company computers and devices. You will diagnose hardware and software issues, recommend solutions, and provide first-line technical support to all staff.

Your role includes assisting Network Administrators, documenting processes, and contributing to office relocation and equipment deployment projects as the company grows.