IT Support Senior Engineer

triton ai pte. ltd.; Singapore; On-site; SGD 40,176 - 66,960; Full time

Job summary

Triton AI Pte Ltd in Singapore is seeking an experienced IT Service Desk Lead to oversee day-to-day IT operations and drive service improvements. You will provide onsite and remote support for end-user devices, manage hybrid infrastructure with Microsoft 365, Windows Server, Azure, and SQL, and ensure high availability across production environments.

Ideal candidates hold 5+ years in IT infrastructure with leadership experience, familiar with ITSM platforms such as ServiceNow or FreshService,

Qualifications

• Diploma or Bachelor's degree in IT or related field.
• Minimum 5 years in IT infrastructure, support, or operations with leadership experience.
• Strong hands-on experience with Microsoft 365, Azure, Windows Server, networking, and UC technologies.
• Familiarity with ITSM platforms such as ServiceNow or FreshService.
• Understanding of hybrid cloud, server administration, SaaS, networking and endpoint support.
• Certs like Microsoft 365 Admin, MCSA/MCSE, CCNA, ITIL v4 Foundation are a plus.

Responsibilities

• Lead day-to-day IT Service Desk operations and drive continuous improvement.
• Monitor performance, trends, and implement initiatives to enhance service quality.
• Provide onsite and remote support for end-user devices and apps.
• Administer hybrid infrastructure including Microsoft 365, Windows Server, Azure, and SQL.
• Ensure system availability, performance, and reliability across production environments.
• Patch, maintain, and secure infrastructure; manage backup and recovery.
• Support cybersecurity initiatives, including VAPT, audits, and remediation.
• Participate in disaster recovery planning and annual DR testing.
• Serve as escalation point and coordinate with vendors; manage IT asset lifecycle.

Skills

IT leadership

Microsoft 365

Azure

Windows Server

Networking

ITIL

Security

Hybrid cloud

Education

Diploma or Bachelor's in IT

Tools

ServiceNow

FreshService

Job description

• Permanent position, Salary up $6,000
• Open for 24/7 support

Key Responsibilities

• Lead the day-to-day operations of the IT Service Desk, ensuring efficient service delivery and continuous improvement of support processes.
• Monitor Service Desk performance, identify trends, and implement initiatives to improve service quality and user experience.
• Provide onsite and remote technical support for end-user devices, including laptops, mobile devices, business applications, printers, and collaboration tools.
• Administer and support hybrid infrastructure environments, including Microsoft 365, Windows Server, Microsoft Azure, and Microsoft SQL.
• Monitor and maintain system availability, performance, and reliability across production environments.
• Perform system patching, maintenance, and security updates to ensure infrastructure remains secure and compliant.
• Manage data backup and recovery processes across cloud and on-premise environments.
• Support cybersecurity initiatives, including Vulnerability Assessment & Penetration Testing (VAPT), IT audits, and security remediation activities.
• Participate in disaster recovery (DR) planning, testing, and annual DR exercises.
• Act as the escalation point for complex technical issues, driving timely resolution and root cause analysis.
• Coordinate with external vendors and support IT procurement activities.
• Maintain IT asset inventory and ensure accurate lifecycle management of IT equipment.
• Monitor Service Desk tickets, ensuring compliance with SLA targets and service standards.
• Provide guidance, knowledge sharing, and ad-hoc training to end users and junior IT support engineers.
• Participate in a 24/7 on-call rotation to provide after-hours support for critical incidents across regional offices.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum 5 years of experience in IT infrastructure, technical support, or IT operations, with demonstrated experience leading or mentoring an IT support team.
• Strong hands-on experience supporting Microsoft 365, Microsoft Azure, Windows Server, networking, and unified communications technologies.
• Experience with IT Service Management (ITSM) platforms such as ServiceNow or FreshService.
• Good understanding of hybrid cloud environments, server administration, SaaS applications, networking, and endpoint support.
• Strong desktop troubleshooting skills, with exposure to server, cloud, security, and infrastructure technologies.
• Professional certifications such as Microsoft 365 Administrator, MCSA/MCSE, CCNA, or ITIL v4 Foundation will be an advantage.

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661