IT Support Manager

GALMON (S) PTE LTD; Singapore; On-site; SGD 75,888 - 83,700; Full time

Job summary

GALMON (S) PTE LTD seeks an End User Services Manager to lead day-to-day IT operations, provisioning, access management, endpoint maintenance, and drive improvements to the IT stack. You will deliver executive support for standard office applications, manage licensing, onboard/offboard staff on corporate systems, and create clear manuals and documentation for our growing company.

With strong customer service and troubleshooting skills, you will prioritize tasks, manage a ticket queue, and

Qualifications

• Proven work experience as End user services manager.
• Advanced knowledge of O365 including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager.
• Excellent customer service with a problem-solving attitude.
• Able to manage a ticket queue and prioritize tasks.
• Team management skills and ability to collaborate productively.
• Able to troubleshoot a large variety of technical issues.
• Experience in remote support and desktop support.
• Ability to work under pressure.

Responsibilities

• Manage day-to-day IT operations: provisioning, access management, endpoint maintenance, and IT stack improvements.
• Provide end-user support to executive staff and advise on standard office applications.
• Ensure Licensing Management.
• Support onboarding / off-boarding employees on corporate systems.
• Create and update manuals and documentation.

Skills

End user services management

Office 365 admin

SharePoint

Azure AD

Microsoft Endpoint Manager

Customer service

Ticket prioritization

Team management

Remote support

Troubleshooting

Work under pressure

Communication skills

Tools

Help desk software

Remote-control software

Ticketing system

Job description

Key Responsibilities

1. Manage our day-to-day IT operations equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
2. Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs
3. Ensure Licensing Management
4. Support onboarding / off-boarding employees on corporate systems
5. Create and update manuals and documentation

Specialized Knowledge & Required Skills

• Proven work experience as End user services manager
• Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager
• Exceptional customer service skills with a problem-solving attitude
• Task-oriented and organized, experience managing a ticket queue and ability to prioritize
• Team management skills, team player, can collaborate in a productive fashion
• Able to troubleshoot a large variety of technical issues
• Experience in remote support
• Desktop Support
• Ability to work under pressure

Preferred Skills

• Hands on experience with help desk and remote-control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented
• Good written and verbal communications skill

Salary Range

$6,800 - $7,500

Working Hours

5.5 day work week (alternate Saturdays off)