IT Support (End User / West / Govt)

RMA Contracts Pte Ltd; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Yearly Bonus

18 Days Annual Leave

Job summary

RMA Contracts Pte Ltd is seeking an IT support role to manage end-to-end troubleshooting, asset control and user provisioning. The team will ensure service levels and quality standards across internal and partner IT services.

The position involves data analysis for dashboards, governance and project coordination, with emphasis on asset tracking and user orientation on IT policies and devices. A stable contract role near Hillview, Singapore offers a yearly bonus and leave entitlement.

Qualifications

• Diploma in IT/Computing/Engineering or ITE Certificate with relevant IT experience.
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained advantageous.

Responsibilities

• Provide end-to-end IT troubleshooting support with service levels monitoring.
• Manage processes and data to meet quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of laptops, stocktake coordination, and central asset pool upkeep.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion per IT/security policies.
• Manage IT provisioning and induction for new hires on day one to issue devices and orientate accounts/devices.
• Support rollout of IT projects/initiatives with stakeholder coordination and data progress tracking.
• Educate and guide users on policies, processes and responsibilities in IT devices and accounts management.

Skills

IT knowledge

Excel

ITIL foundation

Education

Diploma in IT/Computing/Engineering or ITE Certificate

Tools

Microsoft Office

Job description

Job Description

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information

• Location: Hillview
• Salary: $2,600 - $3,200
• Yearly Bonus
• 18 Days Annual Leave
• Duration: Contract ended Jan 2029 (extendable depends on project)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)