IT Support (End User / West / Govt)

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Yearly Bonus

18 Days Annual Leave

Job summary

RMA CONTRACTS PTE. LTD. in Singapore seeks an IT support professional to troubleshoot end-to-end, monitor service levels, manage IT assets, accounts and provisioning for new hires.

Responsibilities span data management, reporting, and governance to ensure quality service and customer satisfaction. The contract runs until January 2029 with potential extension. Diploma in IT/Computing/Engineering or ITE Certificate, strong Excel skills, and ITIL foundation (advantageous) are required.

Qualifications

• Must have a Diploma in IT/Computing/Engineering or ITE Certificate with relevant IT experience.
• Good knowledge of IT applications (e.g., Excel) and ITIL foundation training is advantageous.

Responsibilities

• Provide support for IT troubleshooting end-to-end including service levels monitoring.
• Manage processes and data to meet quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including laptops storage, stocktake, maintenance and asset pool top-up.
• Manage IT hardware tokens and distribution of cards to users.
• Manage IT accounts including creation, updates, enabling/disabling, deletion per policies.
• Manage IT provisioning and induction for new hires on first day of work.
• Support rollout of IT projects with stakeholders and data progress tracking; authorize config changes as needed.
• Educate users on policies, processes and responsibilities for IT devices and accounts.

Skills

IT troubleshooting

Excel

ITIL Foundation

Education

Diploma in IT/Computing/Engineering

ITE Certificate

Tools

Excel

Job description

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Hillview
• Salary: $2,600 - $3,200
• Yearly Bonus
• 18 Days Annual Leave
• Duration: Contract ended Jan 2029 (extendable depends on project)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”