IT Strategy & Operations Lead – Japan

Pasona Singapore Pte. Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Pasona Singapore Pte. Ltd. invites applications for an IT Planning & Operations Specialist (Japan Speaking) based in Singapore. You will support planning for IT infrastructure, document requirements, and coordinate IT governance with regional teams.

The role focuses on IT budget management, ITIL-aligned operations, and driving user adoption of IT systems. Fluency in Japanese is required to liaise with Japan HQ, while maintaining a user‑oriented service mindset.

Qualifications

• Degree from any recognized university.
• At least 5 years of experience in IT service management / internal IT.
• At least 3 years of project / operation management.
• Japan language skills required to communicate with Japan HQ.
• Knowledge of IT security, Risk Management and Security Controls.
• Demonstrates a strong sense of ownership and escalates issues appropriately when necessary.
• Ability to manage multiple tasks effectively, make quick decisions, take prompt action, and maintain a strong user-oriented and supportive mindset.
• The following skills/experience will be advantageous.
• Knowledge of IT infrastrucure such as Cloud ( AWS, Azure) SaaS ( M365, ServiceNow), Security ( Firewall, SASE,SDWAN),PC environment.
• Basic knowledge of IT project management ( schedule, progress, risk, issue, budget management)
• Basic knowledge of ITIL
• Positive and proactive, with strong leadership, technical skills, creativity, and the ability to work independently under pressure.

Responsibilities

• Support IT planning for IT infrastructure and common systems, identifying business and user needs through communication with relevant departments.
• Gather, document, and communicate IT system requirements to the company and other IT vendors for implementation.
• Support IT promotion activities for IT infrastructure and common systems.
• Develop and implement initiatives to help users understand, adopt, and effectively utilise IT systems in their daily work.
• Support the preparation and coordination of internal IT meetings, including monthly PIC, regional PIC, CU, and managers’ meetings.
• Support IT budget management, including appropriate control of purchase orders, expenditures, and payments.
• Promote visibility of return on IT investment and support continuous improvement through the PDCA cycle.
• Support the planning and implementation of IT governance initiatives, including IT policy updates, information security, BCP, and DR.
• Oversee IT operations in accordance with ITIL practices to maintain a stable and reliable IT infrastructure environment.
• Drive continuous improvement of IT support services, including IT Helpdesk enhancement and proactive user follow-up.

Skills

Japanese language skills

Ownership mindset

Multitasking

Communication skills

Education

Degree from any recognized university

Tools

AWS

Azure

M365

ServiceNow

Firewall

SASE

SD-WAN

ITIL

Job description

Pasona Singapore Pte. Ltd. invites applications for an IT Planning & Operations Specialist (Japan Speaking) based in Singapore. You will support planning for IT infrastructure, document requirements, and coordinate IT governance with regional teams.

The role focuses on IT budget management, ITIL-aligned operations, and driving user adoption of IT systems. Fluency in Japanese is required to liaise with Japan HQ, while maintaining a user‑oriented service mindset.