IT Planning & Operations Lead — Japan Fluent

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PASONA Singapore Pte. Ltd. in Singapore is seeking an IT Planning & Operations Specialist (Japan Speaking) to support IT planning for infrastructure and common systems, gather requirements, and coordinate with Japan HQ and IT vendors.

You will promote IT governance, manage budgets, and drive IT service improvements in an ITIL-aligned environment. The role emphasizes PDCA-driven continuous improvement, user enablement, and effective coordination of regional and management-level IT activities to

Qualifications

• Degree from any recognized university.
• At least 5 years in IT service management / internal IT.
• At least 3 years in project or operations management.
• Japanese language skills to communicate with Japan HQ.
• Knowledge of IT security, risk management and security controls.
• Strong ownership and escalates issues appropriately when necessary.
• Ability to multitask, make quick decisions and stay user-focused under pressure.

Responsibilities

• Support IT planning for IT infrastructure and common systems, identifying business and user needs through communication with relevant departments.
• Gather, document, and communicate IT system requirements to the company and other IT vendors for implementation.
• Support IT promotion activities for IT infrastructure and common systems.
• Develop and implement initiatives to help users understand, adopt, and effectively utilise IT systems in their daily work.
• Support the preparation and coordination of internal IT meetings, including monthly PIC, regional PIC, CU, and managers' meetings.
• Support IT budget management, including appropriate control of purchase orders, expenditures, and payments.
• Promote visibility of return on IT investment and support continuous improvement through the PDCA cycle.
• Support the planning and implementation of IT governance initiatives, including IT policy updates, information security, BCP, and DR.
• Oversee IT operations in accordance with ITIL practices to maintain a stable and reliable IT infrastructure environment.
• Drive continuous improvement of IT support services, including IT Helpdesk enhancement and proactive user follow-up.

Skills

IT service mgmt

Internal IT

Project management

Operations management

Japanese language

IT security

Risk management

Security controls

Ownership mindset

User-focused

Education

Degree from any recognized university

Tools

AWS

Azure

M365

ServiceNow

Firewall

SASE

SD-WAN

PC environment

Job description

PASONA Singapore Pte. Ltd. in Singapore is seeking an IT Planning & Operations Specialist (Japan Speaking) to support IT planning for infrastructure and common systems, gather requirements, and coordinate with Japan HQ and IT vendors.

You will promote IT governance, manage budgets, and drive IT service improvements in an ITIL-aligned environment. The role emphasizes PDCA-driven continuous improvement, user enablement, and effective coordination of regional and management-level IT activities to