IT Specialist

Lumilens; Singapore; On-site; SGD 52,000 - 80,000; Full time

Job summary

Lumilens Inc. in Singapore is seeking an experienced IT Specialist to deliver high-quality end-user support for Windows and macOS, while contributing to basic network operations and Microsoft Azure / M365 administration.

The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.

Qualifications

• Diploma/BE/B.Tech in IT/CS or related field.
• 5–8 years of hands-on IT support and systems administration experience.
• Proven experience supporting Windows and macOS in a corporate environment.
• Strong English communication: verbal, written and documentation skills.
• Ability to manage multiple priorities and work independently in Singapore.

Responsibilities

• Provide L1/L2 desktop support for Windows 10/11 and macOS across Singapore office.
• Troubleshoot hardware, software, peripherals, printers & AV equipment.
• Manage software installations, patch management & OS updates.
• Support onboarding & offboarding — device setup, account creation & asset handover.
• Maintain IT asset inventory and track hardware/software licenses.
• Manage basic LAN/Wi-Fi connectivity troubleshooting for end users.
• Support VPN client configuration and remote access for Singapore staff.
• Coordinate with regional Network Engineer for escalations & site-level changes.
• Assist in cable patching, switch port configuration & Wi‑Fi AP management.
• Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users.
• Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement.
• Handle Azure AD user provisioning, password resets & MFA troubleshooting.

Skills

English communication

Windows & macOS support

End-user support

Cloud administration basics

Education

Diploma / BE / B.Tech in IT/CS

Tools

NetSuite ERP

Slack/Teams

SharePoint

Azure/M365 administration

Job description

Lumilens Inc. is seeking an experienced IT Specialist for our Singapore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.

KEY RESPONSIBILITIES

End-User Support

• Provide L1/L2 desktop support for Windows 10/11 and macOS across Singapore office
• Troubleshoot hardware, software, peripherals, printers & AV equipment
• Manage software installations, patch management & OS updates
• Support onboarding & offboarding — device setup, account creation & asset handover
• Maintain IT asset inventory and track hardware/software licenses

Network & Connectivity

• Manage basic LAN/Wi-Fi connectivity troubleshooting for end users
• Support VPN client configuration and remote access for Singapore staff
• Coordinate with regional Network Engineer for escalations & site-level changes
• Assist in cable patching, switch port configuration & Wi‑Fi AP management

Cloud & M365 Administration

• Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users
• Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement
• Handle Azure AD user provisioning, password resets & MFA troubleshooting

TECHNICAL REQUIREMENTS

End-User & Desktop

• Laptop repair, RAM/SSD replacement, peripheral setup Hardware:

Hardware:

• CrowdStrike, Defender for Endpoint, or equivalent Antivirus / EDR: Networking (Foundational)
• TCP/IP, DNS, DHCP, VLANs — conceptual & operational understanding
• Wi‑Fi troubleshooting — UniFi, Meraki or similar cloud-managed APs
• VPN clients — Cisco AnyConnect, Global Protect, or equivalent
• Basic switch/router CLI (Cisco / HP / Aruba) for port checks & VLAN tagging Microsoft Azure & M365

Microsoft Azure & M365

• User & group management, SSO, Conditional Access, MFA Microsoft Entra ID:
• Basic scripting for M365 user management & automation PowerShell:

QUALIFICATIONS

• Diploma / B.E. / B. Tech in IT, Computer Science, or related field
• 5–8 years of hands‑on IT support & systems administration experience
• Proven experience supporting both Windows and macOS in a corporate environment
• Strong English communication — verbal, written & documentation skills
• Ability to manage multiple priorities and work independently in Singapore office

Preferred Qualifications

• Experience in a manufacturing or technology company (multi‑site environment)
• Familiarity with tools: NetSuite ERP, Slack / Teams, SharePoint
• Basic understanding of SASE / Zero Trust concepts (Cato Networks or similar)
• ITIL Foundation certification or equivalent service management exposure
• Mandarin or Malay language skills a plus for local stakeholder support