IT Service Desk Lead | Asset & AV Administrator

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 39,000 - 50,000; Full time

Job summary

Flintex Consulting Pte Ltd in Singapore is seeking an IT Support & Service Administrator to ensure smooth daily IT operations and serve as the primary touchpoint for end users. You will troubleshoot hardware and software, manage IT assets, and coordinate with vendors to maintain a stable environment.

Responsibilities include handling service requests via the ticketing system, provisioning hardware/software for new joiners, performing weekly AV checks, and communicating system updates and

Qualifications

• At least 2 years of experience in IT Service Desk, System Support or Service Administration.
• Technical skills: Google Workspace, Windows/MacOS/iOS troubleshooting, networking basics and AV room setups.
• Familiarity with ITIL framework/ IT Service Management is a bonus.
• Soft skills: Strong communication, time management and customer service skills.

Responsibilities

• Act as the first point of contact for all user support related queries at the Service Desk.
• Responsible for taking internal and external calls regarding IT incidents or service requests, as well as resolving and escalating user requests for Google Workspace.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request via ticket management system.
• Support new joiners by preparing the required IT hardware/ software packages and access credentials.
• Conduct weekly checks on meeting room AV equipment.
• Support with user communications regarding system updates, scheduled maintenance or new rollouts.
• Collaborate with cross-functional teams/ global IT on issues and system integration.
• Manage full inventory lifecycles for hardware and software and perform regular asset tracking and store room organization.
• Manage vendors for hardware maintenance, repairs, quote requests and warranty claims.
• Regularly compile and present statistical reports on ticket volumes, resolution times and recurring incidents

Skills

IT Service Desk

System Support

Service Administration

Google Workspace

Windows/macOS/iOS

Networking basics

Soft skills: communication

Tools

AV room setups

ITIL/ITSM

Job description

Flintex Consulting Pte Ltd in Singapore is seeking an IT Support & Service Administrator to ensure smooth daily IT operations and serve as the primary touchpoint for end users. You will troubleshoot hardware and software, manage IT assets, and coordinate with vendors to maintain a stable environment.

Responsibilities include handling service requests via the ticketing system, provisioning hardware/software for new joiners, performing weekly AV checks, and communicating system updates and