IT Service Desk Engineer (up to 3.5k)

Alphaeus Pte Ltd; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Alphaeus Pte Ltd is seeking an IT Support professional to provide off-site and on-site assistance to end-users in a fast-paced environment. You will troubleshoot issues, manage user accounts, and ensure timely responses to high volumes of requests.

The role requires at least 2 years of IT support or call centre experience, strong communication skills, and familiarity with Windows OS, Active Directory, MS Outlook, and mobile devices. Location is in the South, with 5-day work weeks.

Qualifications

• Minimum 2 years IT support/call centre experience.
• Strong communication and customer service skills.
• Familiar with Windows OS, Active Directory, MS Outlook, and mobile devices.
• Location: South; Working hours: 5 days a week.

Responsibilities

• Provide off-site and first-level IT support to end-users.
• Troubleshoot and resolve technical problems promptly.
• Handle high-volume ticket responses via voicemail, email, or fax.
• Coordinate account administration: activation, changes, terminations.
• Track incidents and perform first/second level resolutions.
• Ensure accessible, timely, professional IT service.
• Resolve desktop, LAN, WAN, and VOICE service requests.

Skills

Strong communication

Customer service

Windows OS

Active Directory

MS Outlook

Mobile devices support

Tools

Active Directory Admin tools

MS Outlook client

Job description

Responsibilities

• Provides off-site support to end-users


• Provide first level support to troubleshoot and solve technical problems


• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems


• Prompt response to queries via voicemail / email / fax (high volume of tickets/ requests)


• Accurate assessment/ resolution of problems


• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests


• Coordination for employee user account administration, activation, changes, and terminations


• Receive and answer all users' IT service request calls

Requirements

• Min. 2 years of IT support/ call centre experience


• Strong communication and customer service skills.


• Familiar with Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.


• Location: South


• Working Hours: 5 Working Days