IT Service Desk Engineer — Fast-Paced User Support

Alphaeus Pte Ltd; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Alphaeus Pte Ltd is seeking an IT Support professional to provide off-site and on-site assistance to end-users in a fast-paced environment. You will troubleshoot issues, manage user accounts, and ensure timely responses to high volumes of requests.

The role requires at least 2 years of IT support or call centre experience, strong communication skills, and familiarity with Windows OS, Active Directory, MS Outlook, and mobile devices. Location is in the South, with 5-day work weeks.

Qualifications

• Minimum 2 years IT support/call centre experience.
• Strong communication and customer service skills.
• Familiar with Windows OS, Active Directory, MS Outlook, and mobile devices.
• Location: South; Working hours: 5 days a week.

Responsibilities

• Provide off-site and first-level IT support to end-users.
• Troubleshoot and resolve technical problems promptly.
• Handle high-volume ticket responses via voicemail, email, or fax.
• Coordinate account administration: activation, changes, terminations.
• Track incidents and perform first/second level resolutions.
• Ensure accessible, timely, professional IT service.
• Resolve desktop, LAN, WAN, and VOICE service requests.

Skills

Strong communication

Customer service

Windows OS

Active Directory

MS Outlook

Mobile devices support

Tools

Active Directory Admin tools

MS Outlook client

Job description

Alphaeus Pte Ltd is seeking an IT Support professional to provide off-site and on-site assistance to end-users in a fast-paced environment. You will troubleshoot issues, manage user accounts, and ensure timely responses to high volumes of requests.

The role requires at least 2 years of IT support or call centre experience, strong communication skills, and familiarity with Windows OS, Active Directory, MS Outlook, and mobile devices. Location is in the South, with 5-day work weeks.