Microsoft 365 Collaboration Services Specialist

HCLTech; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited in Singapore is seeking an experienced Microsoft 365 Collaboration Services Specialist to provide operational and technical support across Microsoft 365 collaboration, messaging, and identity services. The successful candidate will help maintain the availability, security, and reliability of Microsoft 365 services within a large enterprise environment.

You will manage user accounts and work across departments to ensure smooth lifecycle workflows and secure access

Qualifications

• 5+ years of hands-on experience administering Microsoft 365 services.
• Strong troubleshooting and incident-resolution skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Administer and support user lifecycle using provisioning systems, on-premises AD, and Microsoft 365.
• Manage Entra ID, Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
• Configure mailboxes, shared mailboxes, distribution lists, Teams, and SharePoint sites.
• Maintain security settings, including MFA, role assignments, and access controls.
• Troubleshoot complex collaboration, messaging, identity, and access issues.
• Resolve incidents and escalate to Microsoft Support when required.
• Maintain operational docs, configuration records, and technical runbooks.
• Work with departments to manage account lifecycle activities.
• Provide operational support across other Microsoft 365 services when required.

Skills

Microsoft 365 administration

Troubleshooting

Independent work

Incident resolution

Tools

Microsoft Entra ID

Exchange Online

SharePoint Online

Microsoft Teams

OneDrive for Business

Job description

We are looking for an experienced Microsoft 365 Collaboration Services Specialist to provide operational and technical support across Microsoft 365 collaboration, messaging, and identity services.

The successful candidate will help maintain the availability, security, and reliability of Microsoft 365 services within a large enterprise environment.

Key Responsibilities

• Administer and support user account lifecycle activities using account-provisioning systems, on-premises Active Directory, and Microsoft 365.
• Manage Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business.
• Configure and manage mailboxes, shared mailboxes, distribution lists, Teams, and SharePoint Online sites.
• Maintain security settings, including multi-factor authentication, role assignments, and service-level access controls.
• Troubleshoot complex collaboration, messaging, identity, and access-related issues.
• Resolve incidents independently and escalatie cases to Microsoft Support when required.
• Maintain operational documentation, configuration records, and technical runbooks.
• Work with different departments to manage account lifecycle activities.
• Provide operational support across other Microsoft 365 services when required.

Requirements

• 5+ years of hands-on experience administering Microsoft 365 services.
• Strong knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive for Business.
• Experience supporting Microsoft 365 within a large enterprise environment.
• Strong troubleshooting and incident-resolution skills.
• Ability to work independently with minimal supervision.