Service Desk Engineer - First-Line IT Support

ALPHAEUS PTE. LTD.

Singapore

On-site

SGD 42,000 - 60,000

Full time

3 days ago

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Job summary

ALPHAEUS PTE. LTD. is seeking a customer-focused Service Desk Engineer to provide first-level IT support in a BAU environment.

You will handle incidents and service requests, perform initial troubleshooting, document outcomes, and keep users informed with timely updates. The ideal candidate has at least one year of service desk or end-user support experience, familiarity with Windows and Microsoft 365, basic Active Directory knowledge, and strong communication skills to deliver professional

Qualifications

One year (or more) experience in service desk, helpdesk or end-user support preferred.
Familiarity with Windows OS and Microsoft 365 applications.

Responsibilities

Serve as the first point of contact for users requiring IT assistance.
Provide technical support through telephone, email, remote tools and the ticketing system.
Log, categorize, prioritize and track incidents and requests.
Troubleshoot hardware, software, OS, applications and basic network issues.
Support Windows desktops/laptops and standard workplace apps.
Assist with password resets and account access issues.
Perform remote troubleshooting and guide users to resolution.
Escalate complex issues to Level 2/3 support teams.
Monitor tickets and provide timely progress updates.
Document issues, troubleshooting steps and resolutions.