IT Service Desk Agent — 1st Line Support (Weekend/Night)
QUESSCORP SINGAPORE PTE. LTD.
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Job summary
QUESSCORP SINGAPORE PTE. LTD. is looking for an IT Support professional to provide 1st Level IT Support. This role involves managing user incidents and queries efficiently, ensuring great customer service through phone and remote assistance.
Key responsibilities include providing technical support, troubleshooting incidents, and maintaining communication with customers. Candidates should be able to work independently, especially during weekends or night shifts.
Qualifications
- Experience in IT support or similar technical support roles.
- Ability to work independently with minimum supervision.
- Strong communication skills for effective customer interaction.
Responsibilities
- Provide First Call Resolution (FCR) technical support via phone and email.
- Perform initial troubleshooting and escalate as necessary.
- Maintain case ownership and follow-up on reported issues.
Job description
Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.
QUESSCORP SINGAPORE PTE. LTD.
QUESSCORP SINGAPORE PTE. LTD.
Typically Replies in 30 DaysIslandwide
Contract, Full Time
Professional
1 year exp
Information Technology
QUESSCORP SINGAPORE PTE. LTD.
Typically Replies in 30 DaysIslandwide
Contract, Full Time
Professional
1 year exp
Information Technology
$2,800 to $3,000 Monthly 16 applications Posted 01 Jul 2026 Closed on 31 Jul 2026See how you compare with other applicants
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Service Desk Management
Timely Delivery
L1 Support
Issue Management
Classification
Remote Access
incident management tool
resolved escalations
Service Maintenance
Incident Handling
Case Management
Emergency Calls
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