Customer Success & Service Delivery Lead

LOGICALIS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

LOGICALIS SINGAPORE PTE. LTD. is looking for a Customer Support Manager to ensure operational efficiency and customer satisfaction. This role involves leading the customer support team, maintaining service levels, and driving improvements in customer support processes.

The ideal candidate has a bachelor's degree, ITIL certification, and at least 5 years of experience in service delivery. Excellent communication and team management skills are essential.

Interested applicants should submit their expected salary and notice period.

Qualifications

• 5 years of relevant industry experience in service delivery.
• High level of technical competency and acumen.
• Excellent verbal and written communication skills in English.

Responsibilities

• Achieve committed SLAs, Operational Efficiency & CSAT/NPS.
• Drive quick resolution to customer-impacting issues.
• Oversee day-to-day customer support operations and team management.
• Analyse, implement improvements, and report on support metrics.

Skills

Customer Satisfaction

Service Quality

Analytical Skills

Team Management

Communication Skills

Education

Bachelor’s Degree in Engineering, Computer Science, Business, or related field

ITIL Foundation v3, v4 or higher

Tools

ITSM Platforms (ServiceNow, Remedy, Atlassian)

Job description

Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

LOGICALIS SINGAPORE PTE. LTD.

Service Delivery Manager

MCF-2026-0432351

MAPLETREE BUSINESS CITY, 80 PASIR PANJANG ROAD 117372

Full Time

Manager

5 years exp

Information Technology

$7,000 to $10,000 Monthly 76 applications Posted 15 Jun 2026 Closed on 15 Jul 2026

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Collaborative Problem Solving

Computer Science

Multitasking

Remedy

Metrics Reporting

Customer Satisfaction

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