End User Experience Manager, IT Operations & Devices

NTUC First Campus Co-operative Ltd

Singapore

On-site

SGD 60,000 - 120,000

Full time

4 days ago

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Job summary

NTUC First Campus Co-operative Ltd is seeking an experienced End User Support lead to manage delivery of high-quality end-user services, collaborate with stakeholders, and drive operational excellence across the digital workplace.

You will lead a team of End User Support engineers, oversee device lifecycle, software deployments, and governance, ensuring secure, reliable, and user-centric IT services for the organization in Singapore.

Qualifications

Bachelor's or Master's degree in Information Technology or related field.
ITIL Foundation or equivalent certification preferred.
Experience in End User Support, Digital Workplace, or IT Operations.

Responsibilities

Assist in managing Level 1 and Level 2 End User Support to deliver high-quality technical support and a strong end-user experience.
Provide technical leadership and mentorship to engineers for endpoint, OS, application, and collaboration tech issues.
Ensure incidents and service requests are resolved within SLAs while maintaining high customer satisfaction.
Monitor service performance, identify recurring issues, and drive continual service improvements.
Develop and maintain knowledge articles, SOPs, and technical documentation.
Lead device lifecycle management including procurement, deployment, and decommissioning.
Manage software lifecycle, licensing, deployments, and governance.
Oversee workplace technologies across headquarters, including AV systems and collaboration devices.
Partner with vendors to ensure timely operations and technology refresh initiatives.
Assist in governance, budget management, and audit readiness for End User Support.