IT Service Delivery Lead – Helpdesk & IT Ops

SG Enable; Singapore; Sur place; SGD 48 000 - 72 000; Plein temps

Résumé du poste

SG Enable in Singapore is seeking an IT Services & Helpdesk Administrator to assist the Assistant Director, Technology, Digitalisation and Data (TDD) in overseeing IT service delivery across application and infrastructure support areas.

The role includes handling IT invoicing, procurement, laptop refresh, onboarding/offboarding, policy reviews, and coordinating upgrades and migrations with vendors, while ensuring security and compliance.

Qualifications

• Diploma or degree in Computer Science or Information Management.
• 2–5 years in helpdesk, IT administration, or procurement.
• Experience with ticketing systems and ITSM tools.
• Familiar with IT infrastructure and end-user computing.

Responsabilités

• Review and update IT policies and SOPs to stay current.
• Conduct periodic user access reviews for business systems.
• Monitor helpdesk queues and resolve application/infrastructure issues.
• Prioritize work to meet deadlines for helpdesk, procurement, and reporting.
• Support system upgrades, patches, and migrations.
• Escalate and coordinate vendors as needed.

Connaissances

Helpdesk operations

IT administration

Procurement processes

Vendor coordination

Problem-solving

Analytical skills

Independent working

Learning attitude

Formation

Diploma / Degree in Computer Science or Information Management

Outils

Ticketing systems

ITSM tools

Invoice tracking tools

Description du poste

SG Enable in Singapore is seeking an IT Services & Helpdesk Administrator to assist the Assistant Director, Technology, Digitalisation and Data (TDD) in overseeing IT service delivery across application and infrastructure support areas.

The role includes handling IT invoicing, procurement, laptop refresh, onboarding/offboarding, policy reviews, and coordinating upgrades and migrations with vendors, while ensuring security and compliance.