IT Security Specialist - Endpoint Protection

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ALPHAEUS PTE. LTD. is seeking an IT Security Specialist to administer and monitor enterprise endpoint-protection platforms across a large IT environment. The role emphasizes endpoint-health, malware-definition updates, policy implementation and incident troubleshooting.

The successful candidate will support vulnerability remediation, maintain endpoint-security compliance and collaborate with infrastructure, network and security teams to resolve complex incidents.

Qualifications

• Diploma or Degree in Information Technology, Computer Engineering, Cybersecurity or related discipline.
• Minimum five years IT infrastructure or security experience, with at least three years hands-on endpoint-security support.
• Experience administering enterprise endpoint-protection platforms (e.g., Symantec, Trend Micro, Defender, McAfee).
• Experience supporting endpoint-security agents across a large enterprise environment.

Responsibilities

• Administer and support enterprise endpoint-protection management servers and client agents.
• Monitor security status, connectivity, definition updates and overall health of managed endpoints.
• Investigate and resolve agent, policy, communication and update-related issues.
• Configure and maintain endpoint-security policies, exclusions, device controls and application controls.
• Monitor endpoints in restricted or controlled network environments.
• Ensure endpoint agents and security definitions remain current and compliant.
• Perform agent installation, upgrades, repair and reinstallation activities.
• Investigate malware alerts and suspicious endpoint activities.

Skills

Endpoint security administration

Windows troubleshooting

Log analysis

Incident response

Communication with stakeholders

Education

Diploma or Degree in IT or Cybersecurity

Tools

Symantec Endpoint Protection

Trend Micro

Microsoft Defender for Endpoint

McAfee

Active Directory

Job description

Job Summary

The IT Security Specialist is responsible for administering, monitoring and supporting enterprise endpoint-protection platforms across a large and complex IT environment. The role focuses on endpoint agent health, malware-definition updates, security-policy implementation, incident troubleshooting and maintaining endpoint-security compliance. The successful candidate should have strong hands-on experience supporting enterprise endpoint-protection solutions in a controlled or security-sensitive environment.

Key Responsibilities

• Administer and support enterprise endpoint-protection management servers and client agents.
• Monitor the security status, connectivity, definition updates and overall health of managed endpoints.
• Investigate and resolve endpoint-protection agent, policy, communication and update-related issues.
• Configure and maintain endpoint-security policies, exclusions, device controls and application controls.
• Monitor endpoints that are operating within restricted, segregated or controlled network environments.
• Ensure endpoint agents and security definitions remain current and compliant.
• Perform agent installation, upgrades, repair and reinstallation activities.
• Investigate malware alerts, suspicious endpoint activities and recurring security issues.
• Work with infrastructure, network, server and security teams to resolve complex incidents.
• Support vulnerability remediation and endpoint-security improvement initiatives.
• Maintain accurate incident, change and problem records in the service-management system.
• Prepare endpoint-compliance, agent-health and security-status reports.
• Support scheduled maintenance, product upgrades and security-platform migration activities.
• Develop and maintain technical documentation, operational procedures and troubleshooting guides.
• Coordinate with product vendors for technical escalations and issue resolution.
• Ensure all activities comply with organisational security, change-management and governance requirements.

Requirements

• Diploma or Degree in Information Technology, Computer Engineering, Cybersecurity or a related discipline.
• Minimum five years of relevant IT infrastructure or security experience, including at least three years of hands-on endpoint-security support.
• Strong experience administering an enterprise endpoint-protection platform such as Symantec Endpoint Protection, Trend Micro, Microsoft Defender for Endpoint, McAfee or an equivalent solution.
• Experience supporting endpoint-security agents across a large enterprise environment.
• Good knowledge of Windows desktops, Windows Server and endpoint-agent troubleshooting.
• Working knowledge of Active Directory, Group Policy, DNS, DHCP and enterprise networks.
• Understanding of malware protection, endpoint hardening, encryption, device control and security-policy management.
• Experience working with incident, problem and change-management processes.
• Ability to analyse logs, identify root causes and resolve complex technical issues.
• Good documentation, communication and stakeholder-management skills.
• Able to work independently and coordinate effectively with infrastructure, security and vendor teams.
• Willing to support maintenance or security activities outside normal working hours when required.

Preferred Qualifications

• ITIL Foundation certification.
• Microsoft, Cisco or cybersecurity-related certifications.
• Experience with Symantec Endpoint Protection Manager or the Trend Micro security suite.
• Experience supporting security systems in a healthcare, government, regulated or restricted-network environment.
• Familiarity with endpoint encryption, vulnerability protection, mobile-device security or endpoint application control.