IT Operations & Security Lead - VDI, SOC & Licensing

thatz international pte ltd; Singapore; Sur place; SGD 120 000 - 160 000; Temps partiel

Résumé du poste

Thatz International Pte Ltd in Central Singapore is seeking an IT Operations & Security Services Manager to direct delivery and ongoing improvement of operational IT services across client environments, ensuring reliability, governance, and strong vendor performance. You will oversee licensing, risk, and build a capable IT support and operations team.

The role emphasizes incident management, VDI and SOC oversight, contract governance, and service reporting to strengthen client satisfaction and

Qualifications

• Bachelor's degree in IT, CS, cybersecurity, or related field.
• 5–8 years in IT with 2–3 years in service management or operations leadership.
• Experience with managed services, multi-client environments, and governance frameworks.
• Hands-on with VDI platforms and SOC operations, plus license management.
• Strong client-facing and stakeholder management skills.

Responsabilités

• Lead day-to-day IT operations and service delivery across client environments, ensuring operational stability and contracted SLAs.
• Establish and maintain operational governance frameworks, including incident management and escalation procedures.
• Oversee major incident and escalation management with timely resolution and root cause analysis.
• Govern VDI operations, performance, capacity, access provisioning, and lifecycle management.
• Oversee outsourced SOC providers, monitoring performance and security incident coordination.
• Manage software asset and licence management, audits, renewals and cost optimisation.
• Manage vendors and third party providers, ensuring obligations and service quality.
• Lead client governance and service reporting to strengthen satisfaction and retention.
• Lead workforce planning and capability building for a high performing IT team.
• Oversee service transition from project delivery into operations, driving automation and process improvement.

Connaissances

IT operations

Service delivery

Governance

SLA management

VDI

SOC

Vendor management

Formation

Bachelor's Degree in IT/CS

Outils

VDI platforms

SOC monitoring

Description du poste

Thatz International Pte Ltd in Central Singapore is seeking an IT Operations & Security Services Manager to direct delivery and ongoing improvement of operational IT services across client environments, ensuring reliability, governance, and strong vendor performance. You will oversee licensing, risk, and build a capable IT support and operations team.

The role emphasizes incident management, VDI and SOC oversight, contract governance, and service reporting to strengthen client satisfaction and