IT Operations Manager

Randstad Singapore; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Randstad Singapore is seeking a client-facing operations professional to serve as the primary operational link between enterprise accounts and post-sales delivery teams, driving service excellence and streamlining support workflows.

You will coordinate cross-functional technical teams on escalations, lead regular status syncs, and deliver analytical reports on service performance. On-site visits with stakeholders will review health and align on improvements.

Qualifications

• Bachelor's degree in technical customer support, project delivery, or operations.
• 3–5 years managing enterprise customer relationships or operational workflows.
• Knowledge of networking or IT infrastructure; CCNA or equivalent.
• ITIL familiarity; certification preferred.
• Strong PM, cross-functional coordination to resolve issues.
• Experience with reporting and metrics analysis.

Responsibilities

• Serve as primary contact for operational escalations, coordinating cross-functional teams to resolve urgent issues.
• Lead regular status syncs, manage open actions, and deliver reports on service performance.
• Host on-site visits and briefings with stakeholders to review health and improvements.
• Manage customer-facing service initiatives and internal process optimization projects.
• Educate client teams on standardized procedures and reporting frameworks.

Skills

Enterprise account management

Project management

Cross-functional collaboration

Networking principles

Analytics / reporting

Education

Bachelor's degree or equivalent in technical customer support/operations

Tools

Reporting software

Client satisfaction tools

IT service management tools

Job description

about the company:

Our client is a global leader in technology solutions and digital infrastructure, dedicated to empowering businesses with high-performing network capabilities and cutting-edge services. Known for driving innovation and customer success worldwide, they foster a collaborative, inclusive environment that values continuous learning and operational excellence.

about the job:

In this dynamic client-facing role, you will act as the primary operational link between key enterprise accounts and post-sales technical delivery teams. You will drive service excellence, streamline support workflows, and ensure customer satisfaction across all operational phases. Key responsibilities include:

• Serving as the primary point of contact for operational escalations, coordinating cross-functional technical teams to resolve urgent customer issues.
• Leading regular status syncs, managing open action items, and delivering periodic analytical reports on service performance and gap analyses.
• Hosting regular on-site visits and briefings with key stakeholders to review operational health, highlight service improvements, and align on strategic goals.
• Managing customer-facing service initiatives and internal process optimization projects from inception to completion.
• Educating client teams on standardized operational procedures and reporting frameworks to enhance overall service efficiency.

skills and experience required:

• Bachelor's degree or equivalent practical experience in technical customer support, project delivery, or operations.
• 3 to 5 years of relevant experience managing enterprise customer relationships or operational support workflows.
• Solid foundational knowledge of networking principles, IT infrastructure concepts, or holding a industry-standard credential (e.g., CCNA or equivalent).
• Practical familiarity with IT service management frameworks (ITIL certification preferred).
• Strong project management capabilities with a proven track record of coordinating cross-functional teams to resolve complex operational issues.
• Proficiency with reporting software, client satisfaction tools, and operational metrics analysis.