IT Operations Lead for Live Events Tech

MICE DEPOT PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

MICE Depot PTE. LTD. in Singapore seeks an experienced IT Manager to lead on-site technology operations, streamline internal systems and maintain day-to-day IT functions.

You will own devices, networks, and office hardware, set standards, manage vendors, and drive lifecycle planning. This hands-on, proactive role reports to the Director of Operations and guides a small IT team through secure, reliable IT service delivery.

Qualifications

• A minimum of 5 years’ experience in IT operations or infrastructure management with demonstrated lifecycle ownership.
• Deep hands-on experience troubleshooting Windows, Mac, iOS, Android, and office network setups (routers, switches, cabling).
• Strong ability to establish standard operating procedures, manage an IT asset inventory, and handle vendor contracts.

Responsibilities

• Configure and troubleshoot laptops, desktops, and mobile devices across Windows, Mac, iOS, and Android.
• Apply basic security hygiene across managed devices, including patch management, antivirus enforcement, and screen-lock policies.
• Provide in-person helpdesk support and troubleshooting.
• Manage and maintain office networking equipment (routers, switches, APs) and physical structured network cabling.
• Manage general workplace tech, including AV equipment, printers, meeting room setups, and Wi‑Fi coverage.
• Maintain a live asset register to track hardware inventory, user assignments, and equipment condition.
• Establish standardised IT operating procedures (device setup, onboarding/offboarding, asset management).
• Manage vendor and ISP relationships, service-level performance, and contract renewals.
• Own IT budget forecasting and hardware lifecycle planning.
• Proactively propose and lead IT initiatives such as but not limited to infrastructure upgrades, network improvements, refresh cycles, and onsite event support.
• Manage and supervise junior IT personnel, interns, or external contractors as needed.
• Lead ISO/IEC 27001:2022 compliance reviews and prepare technical documentation as required.
• Perform other related duties as required to meet business needs.

Skills

IT operations

Infrastructure management

Vendor management

SOPs

Team leadership

Tools

Snipe-IT

Lansweeper

AWS

ISO 27001

Job description

MICE Depot PTE. LTD. in Singapore seeks an experienced IT Manager to lead on-site technology operations, streamline internal systems and maintain day-to-day IT functions.

You will own devices, networks, and office hardware, set standards, manage vendors, and drive lifecycle planning. This hands-on, proactive role reports to the Director of Operations and guides a small IT team through secure, reliable IT service delivery.