24/7 IT Systems Engineer — Shift & Incident Response

YOUYI TECHNOLOGY PTE. LTD.; Singapore; Presencial; SGD 31 000 - 47 000; Tempo integral

Resumo da oferta

YOUYI TECHNOLOGY PTE. LTD. is seeking a diligent IT Systems Support Technician to perform round-the-clock monitoring of our critical system infrastructure.

You will troubleshoot incidents on-site, perform basic repairs, and ensure uptime in line with SLA commitments. Working hours are rotating 12-hour shifts. You will document all actions, manage tickets, coordinate with third-party vendors, and collaborate with the technical team to resolve more advanced issues while delivering exceptional

Qualificações

• Higher NITEC in Electrical, Electronics, IT or equivalent is required.
• Singapore Citizen or PR preferred.
• Experience in IT system support and hardware maintenance.
• Willing to work rotating 12-hour shifts.

Responsabilidades

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments.
• Respond to incident/service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements.
• Create, update and track tickets in ticketing tool to closure observing SLA commitments.
• Escalate when necessary in accordance to escalation matrix.
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify causes of issues affecting the system.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary.
• Perform Install / Move / Add / Change (IMAC) activities as tasked.
• Ensure all material are properly documented and handed over during shift changes.
• Perform any ad-hoc duties as assigned.
• Build sustainable relationships and engage customers by taking the extra mile.

Conhecimentos

Strong communication

Interpersonal skills

Self-motivation

Critical thinking

Teamwork

Formação académica

Higher NITEC in Electrical, Electronics, IT or equivalent

Ferramentas

Networking basics

Database management

Descrição da oferta de emprego

YOUYI TECHNOLOGY PTE. LTD. is seeking a diligent IT Systems Support Technician to perform round-the-clock monitoring of our critical system infrastructure.

You will troubleshoot incidents on-site, perform basic repairs, and ensure uptime in line with SLA commitments. Working hours are rotating 12-hour shifts. You will document all actions, manage tickets, coordinate with third-party vendors, and collaborate with the technical team to resolve more advanced issues while delivering exceptional