IT Operations & Incident Management Lead

DXC Technology Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

In-person collaboration with flexible•

Job summary

DXC Technology Inc. is seeking an Operations Management professional in Singapore to oversee support engineers, incident and problem management, and maintenance strategy across the contract lifecycle.

The role requires strong stakeholder communication, crisis coordination, and weekly customer reporting. The candidate will handle major incidents, ensure SLA compliance, and drive continuous improvement while coordinating with internal teams and subcontractors.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related discipline required.
• 5-7 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience preferred.
• Experience in Application support (Java based), Infrastructure (Storage, Network, Windows, Linux), Web/Application/Middleware services.
• Strong communication skills and able to articulate complex matters clearly.
• Good interpersonal skills with ability to manage customers well.

Responsibilities

• Manage support engineers (internal, subcontractors or third-party maintainers).
• Coordinate communication with customer and internal stakeholders via meetings and reporting.
• Propose improvements to maintenance strategy during contract life.
• Coordinate crisis management with customer and internal stakeholders and drive resolution actions.
• Prepare and present weekly reports to customer.
• Work in a shift based on roster (12 hrs onsite).
• Drive major incidents to resolution and oversee field support engineers.
• Ensure incident SLAs are met and report on KPIs.
• Perform root cause analyses and manage problem tickets to closure.

Skills

Communication skills

Inter-personal skills

Analytical skills

Self-motivation

Ability to work independently

Education

Bachelor’s degree in Business/Computer Science or related discipline

Tools

ITIL framework

Job description

DXC Technology Inc. is seeking an Operations Management professional in Singapore to oversee support engineers, incident and problem management, and maintenance strategy across the contract lifecycle.

The role requires strong stakeholder communication, crisis coordination, and weekly customer reporting. The candidate will handle major incidents, ensure SLA compliance, and drive continuous improvement while coordinating with internal teams and subcontractors.